Wednesday, December 11, 2019

Lost in Translation: Inclusivity for Patients' Language and Communication Needs

8:30 AM to 10:00 AM

University Hospital, Ford Auditorium 

A Family Medicine DEI Presentation by the Patient Experience Learning Forum 

A woman physician listens to a woman's breathing using a stethoscope.

Join us for an engaging presentation and panel discussion identifying opportunities to support optimal care and experience for patients with Limited English Proficiency and other communication needs. 

Presented during the Department of Family Medicine's Grand Rounds, but open to the U-M community. 

Can't attend in person?
Join our livestream at:  You should sign in as a guest:  please enter first and last name as identifiers.  If you have questions during the session, you may enter them into the ‘Chat’ box and they will be asked at the end of the session.  If you attend the session remotely but live, you may utilize the same system for obtaining CME credit.


This event will have the following accommodations. If you need additional accommodations, please contact Devon Kinney at [email protected].

  • Wheelchair accessible entrances and seating are available from both the 1st and 2nd floor of University Hospital
  • Live captions in English will be streamed during the panel portion of the event
  • Microphones will be used by all speakers
  • A single occupancy, all-gender restroom with changing table is available near Ford Auditorium, adjacent to the Cashier’s Office and Chapel on Floor 2 of University Hospital. Multi-stall, gendered restrooms are also available

CME Credit Available 

The University of Michigan Medical School is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.  The University of Michigan Medical School designates this live activity for a maximum of 2 AMA PRA Category 1 Credit(s)™.  Physicians should claim only the credit commensurate with the extent of their participation in the activity.   New – scan the QR code available on-site!



Hillary Hecht

Hillary Hecht

Office of Patient Experience

Meet the Panelists

Christa Moran, Michigan Medicine Interpreter Services

Christa Moran, NIC, MEd

Interpreter Services
Christina T. Kline Headshot

Christina T. Kline

ADA Coordinator