Clinical Experience & Quality

“It is an honor to lead our Department’s Clinical Experience and Quality (CEQ) team that provides support and oversight of Department of Internal Medicine clinical operations and quality/patient safety initiatives –with the overarching goal to enhance the clinical experience and quality of care for all of our patients."

Kevin Chan, MD, Vice Chair Clinical Experience and Quality



The Clinical Experience and Quality (CEQ) program is made up of a team of systems engineers, data analysts, and clinicians, working with faculty, staff, and trainees across the Department of Internal Medicine—on continuous quality improvement and safety projects to optimize patient care and safety. We provide large-scale, professional project management, oversight, quality improvement (QI) coaching, and data support for QI projects, education, career development, and scholarly work.

CEQ Initiatives

  • CEQ Grand Round Speaker series highlights internal and external efforts and perspectives within quality improvement, patient care, safety, and research.
  • CEQ Quality Council provides oversight, coordination, and input into the quality improvement activities of the Department of Internal Medicine. It is comprised of representatives from each division of internal medicine, trainees, and patients who come together on a regular basis.


Vision & Mission

To create a culture of process and quality improvement inherent to all faculty and staff.

We are the source of innovative processes, safety, and quality improvement support, based on data and teamwork.

Leadership Team

Kevin Chan, MD
Clinical Professor, Division of Pulmonary and Critical Care Medicine
Vice Chair, Clinical Experience and Quality

Julie Wright-Nunes, MD, MPH
Associate Professor, Division of Nephrology
Associate Vice Chair, Clinical Experience and Quality

Megan Mack, MD
Clinical Assistant Professor, Division of Hospital Medicine
Associate Chair, Inpatient Operations

Our Strategies

Leadership Development

Prepare faculty and staff to become health care leaders of tomorrow.

Patient Safety and Quality Care

Empower individuals to develop system-based practices that improve patient safety and quality outcomes.

Financial Stewardship

Assist in creating a system of checks and balances to identify areas of revenue optimization and cost mitigation. 

Operational Efficiency

Utilize data to optimize clinical operations and design processes.  

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