Wednesday, April 24, 2019

Patient Experience Learning Forum: Cultural Humility in LGBTQ+ Healthcare

1:00 PM to 2:30 PM

Danto Auditorium, Frankel Cardiovascular Center

Join us for an engaging presentation and panel about LGBTQ+ patient and family experiences in healthcare, and discuss opportunities to improve care, communication, and experience for all.

Program Description

Patients and families who identify as LGBTQ+ often face challenges in their healthcare. In this learning forum, Pedro Coracides from the Office of Patient Experience will share concepts and terminology applicable to people who identify as LGBTQ+, as well as concrete strategies to effectively engage with patients and families who identify as LGBTQ+. A facilitated panel of patient/family advisors and providers will share their experiences and discuss opportunities to create a welcoming and inclusive environment for all patients and families.

Continuing Education Credits

The University of Michigan Medical School is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians. The University of Michigan Medical School designates this live activity for a maximum of 1.5 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

University of MI Health System Professional Development & Education is an approved provider of continuing nursing education by the Ohio Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation.  (OBN-001-91). 1.5 nursing contact hours will be provided.

Michigan Medicine Department of Social Work is an approved provider with the Michigan Social Work Continuing Education Collaborative, Provider #MICEC 0056. This program has been approved for a maximum of 1.5 continuing education clock hours.


G. Michael Deeb, MD

Professor of Cardiac Surgery
Director, Multidisciplinary Aortic Clinic
Assistant Program Director, Integrated Residency & Thoracic Surgery Fellowship

Nancy Deeb, RN

Family Advisor, Office of Patient Experience

Beth Kuzma, DNP, FNP-BC

Clinical Assistant Professor, University of Michigan School of Nursing

G Ryan

Education and Training Program Specialist, University of Michigan Spectrum Center


Pedro Coracides

Project Manager, Michigan Medicine Office of Patient Experience