Wednesday, July 24, 2019

Patient Experience Learning Forum: Lost in Translation - Inclusivity for Patients' Language and Communication Needs

2:00 PM to 3:30 PM

Danto Auditorium, Frankel Cardiovascular Center

Join us for an engaging presentation and panel discussion focused on a patient's language and communication rights in a healthcare setting and improving care and experience for all patients with language or communication barriers.

CONTINUING EDUCATION CREDITS AVAILABLE: CME, NURSING, SOCIAL WORK

The University of Michigan Medical School is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians. The University of Michigan Medical School designates this live activity for a maximum of 1.5 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Michigan Medicine Nursing Professional Development & Education is an approved provider of continuing nursing education by the Ohio Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation.  (OBN-001-91) 1.5 nursing contact hours will be provided.

Michigan Medicine Department of Social Work is an approved provider with the Michigan Social Work Continuing Education Collaborative, Provider #MICEC 0056. This program has been approved for a maximum of 1.5 continuing education clock hours.

Panelists

Rita Galin, Michigan Medicine Interpreter Services

Rita Galin, CMI

Supervisor, Michigan Medicine Interpreter Services
Russian Interpreter, Michigan Medicine Interpreter Services
Christa Moran, Michigan Medicine Interpreter Services

Christa Moran, NIC, MEd

Supervisor, Michigan Medicine Interpreter Services
ASL Lead Interpreter, Michigan Medicine Interpreter Services

Yoo Jin Chang

Family Advisor

Sherrie Kossoudji, PhD

Patient Advisor

Facilitators

Hillary Hecht

Graduate Social Work Intern, Office of Patient Experience

Claudia Schwenzer

Graduate Social Work Intern, Office of Patient Experience