Monday, September 9, 2019

Patient Experience Learning Forum: From the Other Side of the Stethoscope - Improving Patient Experience through Cultural Humility and Communication

3:00 PM to 4:30 PM

Ford Auditorium, University Hospital

Join us for an engaging presentation and panel about the importance of practicing cultural humility to provide optimal care and experience for our increasingly diverse patient population.


The University of Michigan Medical School is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians. The University of Michigan Medical School designates this live activity for a maximum of 1.5 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

The University of Michigan Medical School is approved by the American Psychological Association to sponsor continuing education for psychologists. The University of Michigan Medical School maintains responsibility for this program and its content.

Michigan Medicine Nursing Professional Development & Education is an approved provider of continuing nursing education by the Ohio Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation.  (OBN-001-91) 1.5 nursing contact hours will be provided.

Michigan Medicine Department of Social Work is an approved provider with the Michigan Social Work Continuing Education Collaborative, Provider #MICEC 0056. This program has been approved for a maximum of 1.5 continuing education clock hours.

Oluwaferanmi Okanlami, M.S., M.S. Headshot

Oluwaferanmi O. Okanlami, M.D., M.S.

Director - Student Accessibility and Accommodation Services, Division of Student Life
Director - Services for Students with Disabilities, Division of Student Life
Director - Testing Accommodation Centers, Division of Student Life
Director - Adaptive Sports & Fitness, Division of Student Life
Assistant Professor of Family Medicine, Physical Medicine & Rehabilitation, and Urology
Associate Director, Health Policy and Economics Path of Excellence Michigan Medicine
Adjunct Assistant Professor of Orthopaedic Surgery, David Geffen School of Medicine, University of California, Los Angeles
Rita Galin, Michigan Medicine Interpreter Services

Rita Galin, MD, CMI

Supervisor, Michigan Medicine Interpreter Services
Russian Interpreter, Michigan Medicine Interpreter Services
LaKita Pogue

LaKita Pogue

Administrative Manager, Michigan Medicine Logistics & Support Services
Subha Hanif

Subha Hanif, BS

Patient & Family Advisor
MD Candidate, Michigan State University College of Human Medicine