Tuesday, November 5, 2019

Patient Experience Learning Forum: Serving Those Who Have Served

2:00 PM to 3:30 PM

Danto Auditorium, Frankel Cardiovascular Center

Please email [email protected] for questions.

Please join us for an engaging presentation and discussion about opportunities and resources for improving how we serve veteran patients and families.

The opportunity to serve our nation’s veterans is an honor for many health care providers.  Along with this honor comes a responsibility to serve veteran patients with a sense of cultural and linguistic competency related to their service. Each veteran has had a unique experience while serving in the armed forces. When health care providers are able to provide care to patients with consideration of their experience as a service member, it displays a sense of appreciation to that veteran for their service. A foundation of knowledge in regards to military culture, veterans’ benefits, veterans’ resources, and how to navigate the systems in place will empower providers to better serve the “veteran” aspect of their patient. This presentation and discussion serves as an introductory conversation and guide with a goal of increasing a veteran’s access to their benefits and improving the care and experience for veterans and their families who receive care at Michigan Medicine.  



The University of Michigan Medical School is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians. The University of Michigan Medical School designates this live activity for a maximum of 1.5 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Michigan Medicine Nursing Professional Development & Education is an approved provider of continuing nursing education by the Ohio Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation(OBN-001-91) 1.5 nursing contact hours will be provided.

Michigan Medicine Department of Social Work is an approved provider with the Michigan Social Work Continuing Education Collaborative, Provider #MICEC 0056. This program has been approved for a maximum of 1.5 continuing education clock hours.

Michael Mendez, MD

Associate Professor of Internal Medicine, Michigan Medicine & Ann Arbor VA

Andrea Hodges, MVAA, NACVSO

Master of Social Work Candidate, Eastern Michigan University; U.S. Navy Veteran

Adam Smiddy

Master of Business Administration, UM Ross School of Business; U.S. Army Veteran

Jill Savage, LMSW, ACSW, BCD

Palliative Care Coordinator, VA Ann Arbor Healthcare System