Thursday, March 11, 2021

Patient Experience 101: Patient Experience, Empathy, and What Matters Most to Patients and Families

3:00 PM to 4:00 PM

Virtual - Register Below

Join us for an engaging discussion about patient experience, empathy, and what matters most to the patients and families we serve.

This is the first half of a two-part offering serving as an introduction to Patient Experience. Participants will receive a brief introduction to the concept of patient experience and reflect on their own experiences as patients or caregivers, recognizing how they can impact the experience of patients and their families in simple yet profound ways, regardless of their role. This session will wrap up with a discussion of empathy in patient experience, and the impact of empathy in our setting.

  • Michigan Medicine Nursing Professional Development & Education is an approved provider of continuing nursing education by the Ohio Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. (OBN-001-91) 1.0 nursing contact hours will be provided.
  • Michigan Medicine Department of Social Work is an approved provider with the Michigan Social Work Continuing Education Collaborative, Provider #MICEC 0056. This program has been approved for a maximum of 1.0 continuing education clock hours.
  • The University of Michigan Medical School is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians. The University of Michigan Medical School designates this live activity for a maximum of 1.0 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.


Nancy Kuemin, JD

Patient Experience Coach, Office of Patient Experience

Kate Balzer, LMSW

Project Manager, Office of Patient Experience