Thursday, April 29, 2021

Patient Experience Learning Forum: Elevating the Patient Experience in the Virtual Environment

1:00 PM to 2:30 PM

Virtual - Zoom Webinar

Join us for an engaging presentation and interdisciplinary panel discussing the unique challenges posed by providing care in the virtual environment, and best practices for showing patients and families that we care.

Participants will receive a brief introduction to the concept of patient experience and the unique challenges faced by patients and families during the COVID-19 pandemic, including the increasing role of virtual care, and learn about strategies and behaviors that they can employ to show patients and families that they care in the virtual setting (e.g. video, phone). The didactic component will be followed by an interdisciplinary panel of Michigan Medicine providers sharing their experiences of providing care in the virtual setting, and lessons learned. After completing this session, participants will be able to effectively employ behaviors in the virtual care environment that show patients and families that we care. The target audience is all faculty, staff, and learners at Michigan Medicine.


  • The University of Michigan Medical School is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians. The University of Michigan Medical School designates this live activity for a maximum of 1.5 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
  • Michigan Medicine Nursing Professional Development & Education is an approved provider of continuing nursing education by the Ohio Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. (OBN-001-91) 1.5 nursing contact hours will be provided.
  • Michigan Medicine Department of Social Work is an approved provider with the Michigan Social Work Continuing Education Collaborative, Provider #MICEC 0056. This program has been approved for a maximum of 1.5 continuing education clock hours.


Nancy Kuemin, JD

Patient Experience Coach, Office of Patient Experience

Kate Balzer, LMSW

Project Manager, Office of Patient Experience


Rabbi Sara O'Donnell Adler

Chaplain, Department of Spiritual Care

Julia Chen, MD

Clinical Instructor, Department of Internal Medicine, Division of General Medicine

William Farr, PT

Wayne State University, 1999
Manager of Informatics & Development
Orthopedic Manual Physical Therapist

Mary Finta, MD

House Officer, Department of Internal Medicine