Thursday, April 28, 2022

Patient Experience Learning Forum: “Team-Ready”: The Role of Interprofessional Education and Practice in Patient Experience

2:00 PM to 3:30 PM

Virtual - Zoom Webinar

Join us for an engaging session and interprofessional panel conversation about the role of interprofessional education and practice in patient care and experience.

In this session, the presenters will provide an overview of the history of inter-professional education (IPE) at the University of Michigan, where students are brought together from the 10 different health professional schools on 3 campuses to learn about each other’s professions, and how to work together in teams. The foundational accomplishments of the University of Michigan Center for IPE’s First Phase (from 2015-2021) will be described, as well as the strategic goal for the next Phase (from 2021-2026). The Center will now work with key partners across campus, including Michigan Medicine, to design and implement new experiences for students to improve the quadruple aims of health: health outcomes, patient experience, cost and efficiency, and provider well-being. The presenters and panelists will describe what is known about good interprofessional practice (IPP) and how cooperation, coordination, communication, and collaboration among the different professionals are essential to high quality care. They will describe and reflect on specific examples and experiences of exemplary models of IPP. They will also describe how members of the Michigan Medicine community can get involved in the work of the Center in this Next Phase. The target audience is all faculty, staff, and learners at Michigan Medicine and the University of Michigan, and registration is open to anyone interested in the content. 

  • University of Michigan Health Nursing Professional Development & Education is an approved provider of continuing nursing education by the Ohio Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. (OBN-001-91) 1.5 nursing contact hours will be provided.
  • Michigan Medicine Department of Social Work is an approved provider with the Michigan Social Work Continuing Education Collaborative, Provider #MICEC 0056. This program has been approved for a maximum of 1.5 continuing education clock hours.
  • The University of Michigan Medical School is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians. The University of Michigan Medical School designates this live activity for a maximum of 1.5 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Please let us know how we can ensure that this event is inclusive to you. Zoom Live Transcript/Captions will be enabled for these sessions. If there are accommodations or access needs that we can help facilitate, please contact Kate Balzer at


Photo of Rajesh Mangrulkar, MD

Rajesh Mangrulkar, MD

Marguerite S. Roll Professor of Medical Education
Director of the Center for Interprofessional Education
Associate Professor of Internal Medicine
Associate Professor of Learning Health Sciences

Dr. Mangrulkar’s work focuses on organizational leadership and innovation, transforming education at scale to advance the social good. In 2021, he was charged by the University of Michigan Provost’s Office and Health Sciences Council of deans (HSC) with building an innovation community of practice across three campuses to transform education so that health improves. He holds three roles to help foster this goal: (1) Director of U-M’s Center for Interprofessional Education, (2) Faculty-in-Residence at U-M’s Center for Academic Innovation, and (3) Executive Director of RISE, a health sciences education innovation initiative that he founded at Michigan Medicine. For 10 years prior to these roles, he served as U-M’s Associate Dean for Medical Student Education, leading the medical school’s curriculum, student affairs, evaluation and assessment, educational research, learning community, and admissions units for medical student education.

Photo of Vani Patterson, MPH

Vani Patterson, MPH

Assistant Director, UM Center for Interprofessional Education

Vani Patterson serves as the Assistant Director for the University of Michigan Center for Interprofessional Education. Her early career spanned politics in Washington, D.C. to community nutrition in Detroit. When she returned to the University of Michigan in 2013, she joined Michigan Medicine’s Adolescent Health Initiative to provide consultation to health care teams across the country to improve patient-centered care for adolescents. In witnessing the quick and profound impact of collaborative care in the practice setting, Ms. Patterson was drawn to the work of the Center for IPE. Her current interests are in transforming the education of pre-health professionals to enable the future of high quality collaborative care.


Thomas W. Bishop, Psy.D., M.A.

Thomas W. Bishop, Psy.D., M.A.

Director of Interprofessional Education, University of Michigan Medical School
Assistant Residency Director, Department of Family Medicine
Assistant Professor of Family Medicine

Dr. Thomas Bishop serves as the Director of Interprofessional Education with the University of Michigan Medical School and as an Assistant Residency Director within the Department of Family Medicine.  He received his doctoral degree in Clinical Psychology at Wheaton College.  Dr. Bishop has spent his almost 23 years of his career in interprofessional education and collaboration.  He served as a core faculty in the development of interprofessional education within the Academic Health Sciences Center at East Tennessee State University and medical school.  He has worked with organizations in addressing changes in culture, leadership, and in team development.  He has worked with individuals and agencies in developing interprofessional education curriculum and in developing behavioral integrated practice models.

Cass Carpenter

Cass Carpenter

MSW Candidate, University of Michigan School of Social Work
Social Work Intern, UM Regional Alliance of Healthy Schools (RAHS) Genesee County

Cass Carpenter is an April 2022 graduate from the University of Michigan School of Social Work with a focus in Interpersonal Practice with Children and Families. They currently work as a social worker at the Regional of Alliance of Healthy Schools (RAHS) Health Center at Kearsley High School in Flint, MI. As a member of the collaborative team at RAHS Kearsley, they administer therapy alongside a team of providers offering collaborative medical and mental health services free of cost through a school and community environment. They originally began their therapy practice during their time at Penny W. Stamps School of Art & Design through narrative and expressive therapies in memory care for persons living with dementia. They have since transitioned to a focus on serving as an active support and visible ally in the mental health crises and life transitions facing LGBTQ+ and transgender youth. 

Erin Khang, LMSW

Erin Khang, LMSW

Director, Michigan Medicine Social Work Education Program
Social Work Manager, Michigan Medicine Department of Social Work

Erin Khang received her MSSA social work degree from the Mandel School of Applied Social Sciences at Case Western Reserve University. She is currently the Director of the Michigan Medicine Social Work Education program and a social work manager for multiple clinical areas. In addition, Erin is the chair of the Social Work Department Diversity Committee, University of Michigan Interprofessional Leadership Fellow and University of Michigan School of Social Work adjunct faculty member. Erin seeks out any opportunity to add a social work voice to DEI, interprofessional, and teaching/research spaces

Photo of Dr. Hanna Phan

Hanna Phan, PharmD, FCCP, FPPA

Clinical Associate Professor in the Department of Clinical Pharmacy, University of Michigan College of Pharmacy
Faculty Affiliate for the University of Michigan Susan B. Meister Child Health Evaluation and Research (CHEAR) Center
Clinical Pharmacist Specialist, Ambulatory Care – Pediatric Pulmonology

Dr. Hanna Phan is Clinical Associate Professor in the Department of Clinical Pharmacy, College of Pharmacy and Faculty Affiliate for the Susan B. Meister Child Health Evaluation and Research (CHEAR) Center at the University of Michigan. Dr. Phan practices as a Clinical Pharmacist Specialist in Pediatric Pulmonary Medicine with a focus in cystic fibrosis (CF), at C.S. Mott Children’s Hospital, Michigan Medicine. Prior to her return to Michigan, she served as faculty at the University of Arizona Colleges of Pharmacy and Medicine as well as Associate Research Scientist for the UA Asthma and Airway Disease Research Center. Dr. Phan earned her Doctor of Pharmacy (PharmD) from the University of Michigan and completed a Postdoctoral Fellowship in Pediatric Pharmacotherapy at The Ohio State University. Her current interests include patient/caregiver medication education and engagement/coproduction of care, medication adherence, and interprofessional care models in the management of pediatric chronic diseases.

Kevin Romanchik photo

Kevin Romanchik, BSN, RN

Registered Nurse, UM Adult Emergency Services (AES)/UM Emergency Critical Care Center (EC3)

Kevin Romanchik is an emergency and critical care nurse for Adult Emergency Services and the Emergency Critical Care Center at the University of Michigan Hospital in Ann Arbor, MI. He serves as a nursing mentor, & guest lecturer for the University of Michigan school of nursing. Kevin is also the former Chapter President for the Emergency Nurses Association, has been featured in Washington Post and Business Insider, and holds bachelors degrees from Oakland University in both Nursing and Biology/Journalism.

Shatoria Townsend, MPH, CLC, LCE

Shatoria Townsend, MPH, CLC, LCE

Patient/Family Advisor, Michigan Medicine Office of Patient Experience

Shatoria Townsend is a Public Health practitioner with 10 years experience as a maternal child health advocate.  Shatoria originally began this work as an individual who admired the magic of pregnancy, childbirth and beyond.  After her own experiences as a black birthing person, Shatoria learned first hand how broken the system was for black and brown persons.  Her multiple experiences catapulted her into working within the education and advocacy sector for maternal and infant health. She became a Lactation Counselor, Childbirth Educator, Birth and Postpartum Doula in efforts to not only reclaim traditional practices of birth and breastfeeding, but to inform families of all the resources they have access to and desirable birth outcomes are indeed possible. She was recently named a member of Oakland County's 40 under 40 dynamic leaders, and has been a patient advisor for Michigan Medicine for 7 years, serving in multiple capacities including serving on both the Women's Health and NICU Patient Family Advisory Councils.