
Latest News


HEI Top Performer Designation
Congratulations to Michigan Medicine, which has again received the designation as a “top performer” for LGBTQ+ equality by the Human Rights Campaign!

Black Lives. Patient Experience

Know Your Leaders: Molly Dwyer-White
New Interpreter Service for Staff/Faculty
Patient Experience Week 2020
Ideas to celebrate Patient Experience Week virtually, with a team or individually.

Celebrating Michigan Medicine Volunteers Virtually
During National Volunteer Week, April 19-25, Michigan Medicine is celebrating its volunteers with a special virtual video. The theme for this year’s celebration is “Mr. Rogers,” who has long been a symbol and generosity and kindness. Both of those qualities are emblematic of the health system’s volunteer corps, now more than 2,900 strong.

M-LINE helps creates 'seamless system of care'
Recently, Metro Health reached out to the organization with a request to help them improve their transfer process with community hospitals — enabling them to provide better care for stroke and emergency patients, as well as the inpatient population. In stepped M-LINE, Michigan Medicine’s referring physician 800 number.

Launch of Star Ratings
Allowing patients to make informed decisions about where they will receive care is a priority at Michigan Medicine — and nationwide.

HOPE Ambassador Program - Celebrating two year and expanding services
Often, patients are stressed and confused by the complex network of halls, elevators and floors within the main academic medical center. That’s where the ambassadors step in — many of whom speak multiple languages (among the volunteers are individuals who speak 13 different languages).
Celebrating 10 years of HOPE & JOY
A decade ago, Scott Newport created the Evan Newport HOPE Award to honor his son's memory. What began as a small effort has grown to encompass the entire health system.

Launch of PARS & CORS
Office of Patient Experience Annual Report FY 19
A Day in the Life: Anna the Paws4Patients facility dog
Ever wondered what a day in the life of a facility dog looks like? Anna, one of Michigan Medicine's Paws4Patients facility dogs , was recently featured in the Michigan Medicine Headlines A Day in the Life series!

Wayfinding at Brighton Center for Specialty Care
LGBTQ+ Pride Month - Diversity Matters

Service Spotlight: Creating Positive Interactions, A toolkit
Creating an exceptional patient experience takes intention and a thoughtful approach from faculty and staff at all levels of the organization.