February 23, 2020
Launch of Star Ratings
Allowing patients to make informed decisions about where they will receive care is a priority at Michigan Medicine — and nationwide.
Patient Care
January 21, 2020
HOPE Ambassador Program - Celebrating two year and expanding services
Often, patients are stressed and confused by the complex network of halls, elevators and floors within the main academic medical center. That’s where the ambassadors step in — many of whom speak multiple languages (among the volunteers are individuals who speak 13 different languages).
December 5, 2019
Launch of PARS & CORS
September 25, 2019
A Day in the Life: Anna the Paws4Patients facility dog
Ever wondered what a day in the life of a facility dog looks like? Anna, one of Michigan Medicine's Paws4Patients facility dogs , was recently featured in the Michigan Medicine Headlines A Day in the Life series!
Tuesday, November 5, 2019
Patient Experience Learning Forum: Serving Those Who Have Served
2:00 PM to 3:30 PM
Danto Auditorium, Frankel Cardiovascular Center
Please join us for an engaging presentation and discussion about opportunities and resources for improving how we serve veteran patients and families.
August 1, 2019
Wayfinding at Brighton Center for Specialty Care
June 19, 2019
LGBTQ+ Pride Month - Diversity Matters
Saturday, August 3, 2019
Ann Arbor Pride 2019
8:00 AM to 3:00 PM
Michigan Medicine will participate in Ann Arbor Pride on August 3, sponsored by the Office of Patient Experience. More information to come in the next few months!
April 4, 2019
Service Spotlight: Creating Positive Interactions, A toolkit
Creating an exceptional patient experience takes intention and a thoughtful approach from faculty and staff at all levels of the organization.
March 25, 2019
Meet Russ Maurer: Jedi of Peer Mentoring
A long time ago in a hospital not so far away a peer mentor finds himself in a battle of wills.