Patient Care

Monday, April 16, 2018

Giving and Receiving Feedback

12:00 PM to 2:00 PM

UH Dining Room A/B

Giving or receiving feedback is not always easy; in fact, it can be downright uncomfortable at times. Learn about the importance of this form of communication as well as how to offer and receive feedback in a more supportive and motivating manner.

Register at

Wednesday, April 11, 2018

Rounding Panel

9:00 AM to 10:00 AM

Towsley Dining Room

Hear your peer leaders discuss how they put Service Excellence practices in place with their own units. Panelists cover different, relevant topics in each session.

Register at with course number SVEX-10016

Wednesday, April 4, 2018

Holding Effective Huddles

10:00 AM to 11:00 AM

UH Dining Room A/B

Team communication, recognition and engagement are enhanced when people connect daily in huddles. The Service Excellence Academy provides daily topics for discussion with your team.

Register at with course number SVEX-10032

Thursday, March 29, 2018

Proactive Listening

9:00 AM to 11:00 AM

Towsley Dining Room

How well you listen can have a profound impact on professional and personal relationships. Sharpen your skills in this interactive workshop to truly hear what people are saying.

Register at with course number SVEX-10027

Tuesday, March 20, 2018

Service Recovery - HEART

12:00 PM to 1:30 PM

NCRC Bldg 18 Rm 122

Restore the trust lost when service has been compromised. Come to mutually acceptable resolutions with our patients and families as we manage challenging situations.

Register at with course number SVEX-10015

Tuesday, March 13, 2018

Rounding With Employees

9:00 AM to 10:00 AM

UH Dining Room A/B

Looking to build better working relationships with your staff? Come learn about the four simple questions you can ask to boost employee morale and engagement while improving efficiency.

Register at with course number SVEX-10059

Monday, March 12, 2018

WTW Difficult Behavior*

12:00 PM to 2:00 PM

UH Dining Room A/B

Designed specifically for nurses, this course uses real, workplace scenarios to identify words or phrases that alleviate stress, fear, and anxiety during difficult situations (1.5 CEU's).
*University of MI Health System Professional Development & Education (OH-423, 03/01/16) is an approved provider of continuing nursing education by

Tuesday, February 20, 2018

Words that Work/RELATE

10:00 AM to 11:30 AM

UH Dining Room C/D

Learn strategies to manage the communication challenges we face with our customers and colleagues every day. Learn a method of communicating with patients and their families, centered on their need for reassurance and comfort.

Register at with course number SVEX-