May 3, 2018
Quite An Experience: Patient Experience Week A Success at Michigan Medicine
Wrap up of the successful Patient Experience Week 2017, with photo highlights.
Patient Care
March 16, 2018
Service Spotlight: Mott Gets 'Hands-On' with Local Museum
Michigan Medicine staff members are constantly seeking creative ways to improve the patient experience by educating patients and families about health care and the different challenges they may face.
March 16, 2018
Service Spotlight: Peer Mentoring
Peer support is rooted in the belief that no one needs to travel their health care journey alone. Indeed, when patients can meet with and learn from individuals who have gone through similar health challenges, it often makes their experience easier and healing process more effective.
Thursday, May 10, 2018
Words That Work/RELATE
11:30 AM to 1:00 PM
NCRC Bldg 18 Rm 122
Learn strategies to manage the communication challenges we face with our customers and colleagues every day. Learn a method of communicating with patients and their families, centered on their need for reassurance and comfort.
Register at http://mlearning.med.umich.edu with
Wednesday, May 9, 2018
Rounding with Employees
9:00 AM to 10:00 AM
Towsley Dining Room
Looking to build better working relationships with your staff? Come learn about the four simple questions you can ask to boost employee morale and engagement while improving efficiency.
Register at http://mlearning.med.umich.edu with course number SVEX-10059
Tuesday, April 17, 2018
SE Intro to Service Excellence
11:30 AM to 12:30 PM
NCRC Bldg 18 Rm 122
The Golden Rule is not enough! Hear how UMHS raises the level of service for our patients, families and employees from Gold to Platinum.
Register at http://mlearning.med.umich.edu with course number SVEX-10033
Monday, April 16, 2018
Giving and Receiving Feedback
12:00 PM to 2:00 PM
UH Dining Room A/B
Giving or receiving feedback is not always easy; in fact, it can be downright uncomfortable at times. Learn about the importance of this form of communication as well as how to offer and receive feedback in a more supportive and motivating manner.
Register at http://mlearning.med.umich.edu
Wednesday, April 11, 2018
Rounding Panel
9:00 AM to 10:00 AM
Towsley Dining Room
Hear your peer leaders discuss how they put Service Excellence practices in place with their own units. Panelists cover different, relevant topics in each session.
Register at http://mlearning.med.umich.edu with course number SVEX-10016
Wednesday, April 4, 2018
Holding Effective Huddles
10:00 AM to 11:00 AM
UH Dining Room A/B
Team communication, recognition and engagement are enhanced when people connect daily in huddles. The Service Excellence Academy provides daily topics for discussion with your team.
Register at http://mlearning.med.umich.edu with course number SVEX-10032
Thursday, March 29, 2018
Proactive Listening
9:00 AM to 11:00 AM
Towsley Dining Room
How well you listen can have a profound impact on professional and personal relationships. Sharpen your skills in this interactive workshop to truly hear what people are saying.
Register at http://mlearning.med.umich.edu with course number SVEX-10027