Patient Care

March 16, 2018

Service Spotlight: Peer Mentoring

Peer support is rooted in the belief that no one needs to travel their health care journey alone. Indeed, when patients can meet with and learn from individuals who have gone through similar health challenges, it often makes their experience easier and healing process more effective.

Thursday, May 10, 2018

Words That Work/RELATE

11:30 AM to 1:00 PM

NCRC Bldg 18 Rm 122

Learn strategies to manage the communication challenges we face with our customers and colleagues every day. Learn a method of communicating with patients and their families, centered on their need for reassurance and comfort.

Register at with

Wednesday, May 9, 2018

Rounding with Employees

9:00 AM to 10:00 AM

Towsley Dining Room

Looking to build better working relationships with your staff? Come learn about the four simple questions you can ask to boost employee morale and engagement while improving efficiency.

Register at with course number SVEX-10059

Monday, April 16, 2018

Giving and Receiving Feedback

12:00 PM to 2:00 PM

UH Dining Room A/B

Giving or receiving feedback is not always easy; in fact, it can be downright uncomfortable at times. Learn about the importance of this form of communication as well as how to offer and receive feedback in a more supportive and motivating manner.

Register at

Wednesday, April 11, 2018

Rounding Panel

9:00 AM to 10:00 AM

Towsley Dining Room

Hear your peer leaders discuss how they put Service Excellence practices in place with their own units. Panelists cover different, relevant topics in each session.

Register at with course number SVEX-10016

Wednesday, April 4, 2018

Holding Effective Huddles

10:00 AM to 11:00 AM

UH Dining Room A/B

Team communication, recognition and engagement are enhanced when people connect daily in huddles. The Service Excellence Academy provides daily topics for discussion with your team.

Register at with course number SVEX-10032