Patient Care
Quite An Experience: Patient Experience Week A Success at Michigan Medicine
Wrap up of the successful Patient Experience Week 2017, with photo highlights.
Service Spotlight: Mott Gets 'Hands-On' with Local Museum
Michigan Medicine staff members are constantly seeking creative ways to improve the patient experience by educating patients and families about health care and the different challenges they may face.
Service Spotlight: Peer Mentoring
Peer support is rooted in the belief that no one needs to travel their health care journey alone. Indeed, when patients can meet with and learn from individuals who have gone through similar health challenges, it often makes their experience easier and healing process more effective.
Words That Work/RELATE
NCRC Bldg 18 Rm 122
Learn strategies to manage the communication challenges we face with our customers and colleagues every day. Learn a method of communicating with patients and their families, centered on their need for reassurance and comfort.
Register at http://mlearning.med.umich.edu with
Rounding with Employees
Towsley Dining Room
Looking to build better working relationships with your staff? Come learn about the four simple questions you can ask to boost employee morale and engagement while improving efficiency.
Register at http://mlearning.med.umich.edu with course number SVEX-10059
SE Intro to Service Excellence
NCRC Bldg 18 Rm 122
The Golden Rule is not enough! Hear how UMHS raises the level of service for our patients, families and employees from Gold to Platinum.
Register at http://mlearning.med.umich.edu with course number SVEX-10033
Giving and Receiving Feedback
UH Dining Room A/B
Giving or receiving feedback is not always easy; in fact, it can be downright uncomfortable at times. Learn about the importance of this form of communication as well as how to offer and receive feedback in a more supportive and motivating manner.
Register at http://mlearning.med.umich.edu
Rounding Panel
Towsley Dining Room
Hear your peer leaders discuss how they put Service Excellence practices in place with their own units. Panelists cover different, relevant topics in each session.
Register at http://mlearning.med.umich.edu with course number SVEX-10016
Holding Effective Huddles
UH Dining Room A/B
Team communication, recognition and engagement are enhanced when people connect daily in huddles. The Service Excellence Academy provides daily topics for discussion with your team.
Register at http://mlearning.med.umich.edu with course number SVEX-10032