UH Dining Room A/B
Change and transition are not the same. Learn more about the phases experienced with change and strategies for helping both you and your team to better adjust.
Register at http://mlearning.med.umich.edu with course number SVEX-10056
NCRC Bldg 18 Rm 122
Restore the trust lost when service has been compromised. Come to mutually acceptable resolutions with our patients and families as we manage challenging situations.
Register at http://mlearning.med.umich.edu with course number SVEX-10015
UH Dining Room A/B
Looking to build better working relationships with your staff? Come learn about the four simple questions you can ask to boost employee morale and engagement while improving efficiency.
Register at http://mlearning.med.umich.edu with course number SVEX-10059
UH Dining Room A/B
Designed specifically for nurses, this course uses real, workplace scenarios to identify words or phrases that alleviate stress, fear, and anxiety during difficult situations (1.5 CEU's).
*University of MI Health System Professional Development & Education (OH-423, 03/01/16) is an approved provider of continuing nursing education by
UH Dining Room C/D
Learn strategies to manage the communication challenges we face with our customers and colleagues every day. Learn a method of communicating with patients and their families, centered on their need for reassurance and comfort.
Register at http://mlearning.med.umich.edu with course number SVEX-
UH Dining Room A/B
We each bring unique strengths to a team. Learn to understand and value each style-even those opposite your own.
Register at http://mlearning.med.umich.edu with course number SVEX-10065
UH Dining Room A/B
Help your team to blend better through understanding each generation's unique take on communication, motivation and manners.
Register at http://mlearning.med.umich.edu with course number SVEX-10017
When it comes to enhancing the patient experience, Michigan Medicine is serious about service. In fact, the organization recently introduced the newly formed Office of Patient Experience .
Michigan Medicine is proud to care for a diverse population of patients. Communication is the foundation for providing effective care, as it helps ensure a comprehensive assessment and determining a treatment plan that is patient and family centered.
Take it up a notch!
Spending long periods of time in a hospital bed can be frustrating for patients and let’s face it — there’s only so much reality television one can handle!
If you have an idea for a patient experience project or an agenda topic for a Patient & Family Advisory Council discussion, please click on the link below.
