Patient Care

Thursday, March 29, 2018

Proactive Listening

9:00 AM to 11:00 AM

Towsley Dining Room

How well you listen can have a profound impact on professional and personal relationships. Sharpen your skills in this interactive workshop to truly hear what people are saying.

Register at with course number SVEX-10027

Tuesday, March 20, 2018

Service Recovery - HEART

12:00 PM to 1:30 PM

NCRC Bldg 18 Rm 122

Restore the trust lost when service has been compromised. Come to mutually acceptable resolutions with our patients and families as we manage challenging situations.

Register at with course number SVEX-10015

Tuesday, March 13, 2018

Rounding With Employees

9:00 AM to 10:00 AM

UH Dining Room A/B

Looking to build better working relationships with your staff? Come learn about the four simple questions you can ask to boost employee morale and engagement while improving efficiency.

Register at with course number SVEX-10059

Monday, March 12, 2018

WTW Difficult Behavior*

12:00 PM to 2:00 PM

UH Dining Room A/B

Designed specifically for nurses, this course uses real, workplace scenarios to identify words or phrases that alleviate stress, fear, and anxiety during difficult situations (1.5 CEU's).
*University of MI Health System Professional Development & Education (OH-423, 03/01/16) is an approved provider of continuing nursing education by

Tuesday, February 20, 2018

Words that Work/RELATE

10:00 AM to 11:30 AM

UH Dining Room C/D

Learn strategies to manage the communication challenges we face with our customers and colleagues every day. Learn a method of communicating with patients and their families, centered on their need for reassurance and comfort.

Register at with course number SVEX-

March 14, 2017

Service Spotlight

Michigan Medicine is proud to care for a diverse population of patients. Communication is the foundation for providing effective care, as it helps ensure a comprehensive assessment and determining a treatment plan that is patient and family centered.