About

 

 Patient Care. Education. Research. Community.

 

Who We Are

Michigan Medicine, which encompasses 3 hospitals, 40 outpatient locations with more than 120 clinics and an extensive home care operation, handles 2.1 million visits, more than 45,000 hospital stays in 993 beds, and much more each year.

The mission of our division is to provide safe, high quality, and cost effective care for the patients we serve, conduct and support research efforts, and train future pharmacy practitioners. This is only achieved through the dedication and diligent work of our pharmacists, technicians, management and support staff. A manager is only as effective as the people that work for them. My hope is that our front line staff feel supported in their day-to-day efforts to help us achieve that mission.

Children & Women’s Pharmacy

The Children and Women’s (C&W) Pharmacy Services provides pharmacy services to all patients within the C&W Hospital. The C&W Hospital has 348 inpatient beds, including 3 intensive care units (PCTU, PICU and NICU), 50 bed Women’s floor, 42 bed Adult BMT and Adult Oncology unit, 16 operating rooms, and a pediatric emergency department. CW Pharmacy Services is comprised of 4 pharmacies including pediatric emergency services, pediatric operating services, pediatric and women’s inpatient critical care and general medicine services and outpatient infusion pediatric and adult oncology services. C&W pharmacy staff place a priority on patient safety, teamwork, and customer service.

Duties inside the pharmacy satellites include prescription order verification and filling, IV compounding, chemotherapy compounding, medication delivery to the units, including bedside delivery to pediatric patients, omnicell delivery, and providing drug information and dosing in-formation to the medical staff. Clinical services are provided to all pediatric and oncology patients and include active participation in multidisciplinary rounds, aminoglycoside and vancomycin pharmacokinetic dosing, anticoagulation management, renal dose adjustments, sepsis and antimicrobial management, nutrition support and patient and family education.

Ambulatory Pharmacy

The four outpatient pharmacies at Michigan Medicine provide services to patients receiving care at Michigan Medicine, patients discharged from Michigan Medicine hospitals, emergency departments, and surgery centers, along with University of Michigan employees, retirees, and dependents. Many patients and family members find it convenient to get their prescriptions filled at these pharmacies, as UMHS pharmacies specialize in carrying medications not found in local community pharmacies, including compounded medications.

 

Taubman Center Pharmacy

Automated Refill Service Phone: 734-936-8260
Location:  1st floor of the Taubman Center
1500 East Medical Center Drive, Ann Arbor, MI.
Hours of Operation:  Monday - Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:30 PM


East Ann Arbor Pharmacy

Phone: 734-647-5705
Location:  4260 Plymouth Road Ann Arbor, MI 48109
Hours of Operation:  Monday - Friday 9:00 AM - 5:30 PM
Saturday 8:30 AM - 12:30 PM
Sunday Closed


Cancer Center Pharmacy

Phone: 734-647-8911
Location:  1500 East Medical Center Drive in Ann Arbor, MI
Hours of Operation:  Monday - Friday 9:00 AM - 5:30 PM
Saturday - Sunday Closed


Kellogg Eye Center Pharmacy

Phone: 734-232-8117
Fax: 734-232-8118
Location:  1000 Wall Street  Room 4114 Ann Arbor, MI 48105
Hours of Operation:  Monday - Friday 8:15 AM-4:45 PM
Saturday - Sunday Closed

 

Cancer Center Infusion Pharmacy

  • Supports 65 patient chairs/beds, providing service to150-200 patients per day
  • Provides approximately 46,000 infusion procedures annually to both oncology and non-oncology patients
  • Provides dispensing and infusion support to the Research Pharmacy team
  • Utilizes closed system device technology to safeguard employees and patients from hazardous medication expo-sure
  • Performs quality and safety checks at each step of the dispensing process. Monitors patient laboratory results and recommends dose adjustments when appropriate
  • Provides nursing education for new medications
  • Provides training/educational support to our College of Pharmacy students

Specialty Pharmacy

Specialty Pharmacy Services provides high-touch services to patients with specialty medication needs including medication fulfilment, financial coordination, and clinical programs. Specialty medications are generally high-cost medications used to treat patients with specialized diseases requiring complex treatment and coordinated care (e.g. transplant, hepatitis, oral chemotherapy, multiple sclerosis).
These services include: financial coordinators to improve patient access and affordability to their specialty medications; monthly refill reminder calls; mail order delivery of their prescription medication(s) within the state of Michigan; a pharma-cist on call 24/7; and medication therapy management.

The Specialty Pharmacy program continues to grow as new specialty drugs become available, increasing the number of patients we are privileged to serve and the volume of prescriptions we manage.

Contact info:

Phone: 1.855.276.3002
Transplant Patients Phone 1.866.946.7695
Location:  4260 Plymouth Road Ann Arbor, MI 48109
Hours of Operation:  Monday - Friday 9:00 AM - 5:30 PM

 

Research Pharmacy

The Research Pharmacy (RP) ensures that clinical trials involving medications, including investigational drugs, are conducted safely, efficiently, and in compliance with study protocols and applicable regulations. In doing so, the RP participates on the UM Medical School Institutional Review Board (IRB) by reviewing protocols for approval and continuing review. The RP will only handle protocols that have been IRB approved. Additionally, the RP adheres to federal law, study sponsor protocols, the Joint Commission regulations, and University of Michigan Health System policies in conducting its work.

Contact info:

Phone:  734-936-7469
24/7 pager support provided (734.936.6266 #2944)
Location: UH B2D30 11500 East Medical Center Drive Ann Arbor, MI 48109-0008
Hours of Operation:   Monday - Friday 8:00 AM - 4:30 PM

 

Drug Information Service

The Drug Information Service (DIS) at Michigan Medicine focuses on promoting rational, safe and effective use of medications with the health system. The DIS coordinates the activities of the system Pharmacy and Therapeutics (P&T) Committee and serves as the primary drug use policy body for the organization. Responsibilities include oversight and coordination of the P&T and related medication use subcommittees, formulary management, development, revision and implementation of medication use guidelines and policies. The DIS is also a primary experiential training site for P-4 pharmacy students and PGY-1 pharmacy practice residents.

Medication Safety

The Medication Safety Committee at the University of Michigan Health System focuses on safe medication practices within the medication use system. The committee is represented by hospital administration, home care services, nursing, physicians, a physician assistant, pharmacy, and office of clinical safe. Meetings are held monthly along with our sister committee, Pediatric Med Safety, and report directly to the Pharmacy & Therapeutics Committee.

Business and Purchasing

Acting as the GPO for the Michigan Medicine Department of Pharmacy, the medication contracting and purchasing function is intended to provide the University with optimal pricing on pharmaceuticals thereby minimizing overall spend through the purchasing function. This is accomplished by contracting for products where ever possible. The areas that directly benefit from this activity include the University Hospital Central Pharmacy, HomeMed Pharmacy and all the Ambulatory Pharmacies as well as Infusion Centers and Outpatient Clinics.

Information is also shared with Drug Information, Oncology and other clinical areas in the pursuit of optimal product choice where pricing is a consideration. A significant amount of effort is also applied to review of vendor product changes, like contract deletions and additions, pricing actions and new products, all to ensure continued best pricing for the University. This function is also the main point of contact for the University’s Prime Vendor (AmerisourceBergen) and Pharmaceutical Manufacturers.

Antimicrobial Stewardship

In 2015, the antimicrobial stewardship program (ASP) at the University of Michigan Health System (UMHS) continued its efforts to promote judicious antimicrobial utilization and improve the care of patients with infectious diseases while providing cost-effective therapy. Similar to previous years, initiatives that pro-mote compliance with national quality performance measures and improve patient outcomes for the management of specific infectious diseases are an important component of ASP efforts. In 2015, we expanded our ASP group as well, with the additions of Alison Tribble (pediatric infectious diseases physician), Daniel McClung (adult infectious diseases physician), and Twisha Patel (infectious diseases clinical pharmacy specialist).

Medication Use Technology

The Medication-Use-Technology team is a group within MCIT assigned to support technology and systems in the department of Pharmacy. This includes technical support of the MiChart Willow and Beacon systems as well as other non-MiChart pharmacy systems. The team supports automated dispensing systems, provides ad hoc report production, and pro-vides other technical assistance such as device support. Critical non-MiChart systems supported include Omnicell, DoseEdge, OPC inventory system, the Robot, ScriptPro dispensing system and the QS/1 outpatient pharmacy system.

The group provides Pharmacy systems support 24 hours per day, 7 days per week, 365 days per year. The team responds to an average of 150 MCIT help desk calls per month.

Medication Use Informatics

The Medication-Use-Informatics (MUI) team is a group of pharmacists, nurses, and a business analyst within MCIT which sup-ports clinical informatics for the MiChart Willow (Pharmacy) and Beacon (Oncology) applications. The team is responsible for all medication build, inpatient medication order sets, ambulatory medication smart sets, oncology regimens, ambulatory infusion therapies, and research medication and protocol build. Addition-ally, the team facilitates associated workflow validations and process improvements as they pertain to the electronic health rec-ord. The team relocated to Arbor Lakes Building 3 in April 2016.

Medication Use Systems

The Medication Use Systems Pharmacy Services is based out of the B2 pharmacy area. We are responsible for a wide variety of services to both internal (inpatient satellite pharmacy staff) and external (Omnicell end users, clinic staff) pharmacy customers. We procure, receive, process, repackage and dis-tribute the majority of medications (controlled and non-controlled) from wholesalers and direct manufacturers for inpatient and infusion pharmacies, health system clinics and re-search laboratories. We process cart fill medications for adult patients. We coordinate and manage the majority of drug shortages incurred by the health system. We assure that products are ready for barcode scanning at the point of administration. We manage the majority of the pharmacy databases that are not directly related to prescriber order entry. We process all emergency drug box supplies for the health system and local EMS/Ambulance services. We also compound many of the oral suspensions and topical products that are not commercially available for health system patients.

 

For the most up-to-date statistics about the University of Michigan Health System, please visit the Facts & Figures website.

Contacts

[ Click here for Outpatient Pharmacy contact information - then scroll down ]

Mailing Address

Michigan Medicine
Department of Pharmacy Services
1500 East Medical Center Drive
UHB2D301 / 5008
Ann Arbor, MI 48109

Phone: 734-936-8210

Fax: 734-936-7027

Email the Pharmacy department: Judy Boldt at jcboldt@umich.edu

Email regarding this website: PharmWeb Admin at pharmweb-admin@med.umich.edu 

Watch Michigan Medicine - Dept. of Pharmacy Services informative video

Click this link to watch a short video regarding the rich history of the Michigan Medicine Dept of Pharmacy Services, and its current residency program.