Patients

"Patients and Families First" is the motto of the University of Michigan Health System. The pharmacy department strives to see patients and their families through a number of services and locations.

Patients and Families First

We serve our patients both in the inpatient and outpatient setting. When patients are in the hospital or receiving care at a UMHS facility, pharmacists are there working with physicians and nurses to ensure best care. Pharmacists serve as experts in drug therapy and dosing. Pharmacists perform functions like making sure chemotherapy orders are correct and properly dosed, helping patients and physicians with anticoagulation dosing, and dosing for drugs such as antibiotics and anticonvulsants.

The pharmacy also provides outpatient locations for patients to fill prescriptions. Because of the specialized care that UMHS provides, often other community-based pharmacies are not equipped to handle some of the complicated prescriptions that our patients receive.

We offer these outpatient locations for our patients:

Getting Your Prescription Filled

Getting Ready to Go Home - Plan Ahead

  • Ask questions if you need to know more about the medicine you will be taking at home
  • Keep a list of the name and dosages of medicine you take, including vitamins and herbals
  • Consider the following questions when you decide where you want to get your discharge prescriptions filled and discuss them with your nurse
  • Will your local pharmacy be open when you get home?
  • Will the pharmacy have the medicines you need? Certain pain, cancer, and transplant medicines are not readily available everywhere.
  • Does the UMH Ambulatory Care Pharmacy accept your drug insurance plan? Call 734-936-8261 to find out.

We offer these outpatient locations for our patients:

Prescription Refills

Refills are easy. Just call 734-936-8260 for our automated refill service.

We offer these outpatient locations for our patients:

Research Pharmacy

Mission

The goal of the Research Pharmacy (RP) at the University of Michigan Health System (UMHS) is to ensure that investigational drug studies and other drug related research at the Hospitals and Clinics are conducted in a safe and efficient manner. In doing so, the RP assists investigators in complying with the requirements of the FDA, study sponsors, Michigan State Board of Pharmacy Regulations, JCAHO and hospital and pharmacy policies. The RP will only handle protocols that have approval of the Medical School Institutional Review board.

Facility and Staffing

The RP is located in the central pharmacy area in University Hospital level B2 (room UHB2 D400). Drugs are received and stored in the central RP; however, limited quantities of investigational drugs may be supplied to decentralized pharmacy areas (pharmacy satellites or ambulatory care pharmacies) when the decentralized pharmacy serves as a more expedient site from which the drug may be dispensed to the patient. The staff of RP includes pharmacists and technicians that are dedicated to the coordination of drug studies and to the dispensing of investigational drugs to inpatients and outpatients. The pharmacy staff in the decentralized pharmacy area dispense investigational drugs according to the guidelines established by RP.

Confidentiality

The RP follows the UMHS policies on confidentiality, theHealth Insurance and Portability Accountability Act (HIPAA) regulations and the requirements of the sponsor. It recognizes the confidential and proprietary status of information provided by sponsors of research. As appropriate, this information is shared with staff directly involved in the study and with those responsible for the care of patients participating in a study.

Drug Management and Storage

The RP is responsible for developing and implementing procedures for the proper control and handling of investigational drugs, including procurement, storage, medication labeling and dispensing, drug inventory management, and other distribution and control functions. All investigational and study drugs are stored in the Pharmacy such that their stability and activity are maintained. The RP Pharmacy can accommodate drugs which require special storage conditions such as refrigeration or freezing. All study drugs are stored separately from other drugs in the Pharmacy to prevent loss or use by unauthorized Pharmacy personnel. Investigational drugs are accessible only to authorized Pharmacy personnel 24 hours a day 7 days a week.

Distribution of Drug Information

The preparation and distribution of drug information regarding investigational drugs is the responsibility of the RP. Information is described in the Pharmacy Dispensing Guidelines and is obtained from the protocol and investigator's brochure that is provided by the study sponsor.

Drug Prescribing and Dispensing

For all drug studies, the RP staff prepares and distributes Pharmacy Dispensing Guidelines that outline the Pharmacy's responsibilities for preparing, packaging, labeling, and dispensing the drug, as well as maintaining dispensing records. An investigational or study drug may be dispensed only upon receipt of a written order by a prescriber authorized by the principal investigator. All investigational drugs must be properly signed out of inventory and labeled according to State and Federal guidelines with the required information such as patient's name, directions for use, amount dispensed, prescriber's name, and the study drug name. Additionally, the study drug containers must be labeled with the statement "Investigational Drug." The RP staff ensures that hospital and pharmacy policies and procedures are followed for the preparation, handling and disposal of investigational chemotherapeutic agents. All parenteral investigational agents are prepared aseptically according to pharmacy policy.

Drug Accountability and Accountability Records

It is mandatory that accurate and appropriate inventory records are maintained for all study drugs that are received and distributed by the RP. Information on a drug accountability log includes but is not limited to: receipt date, dispensation date, patient identifier, quantity, lot number, expiration date, and dispenser's initials. Appropriate inventory levels are maintained by RP to ensure availability of study drugs. Expiration dates are checked and stock is rotated as needed. As indicated by individual sponsors, outdated study medications may be returned by RP to the study sponsor or destroyed. At the end of the study, all medications are accounted for and properly returned to the sponsor. In addition, upon termination of an investigational drug study, per FDA regulations, all inventory records shall be completed and stored for at least two years after the drug's New Drug Application (NDA) is approved or its Investigational New Drug Application (IND) is terminated. However, the RP at UMHS retains all records until notified by the Principal Investigator or the study sponsor that the records can be discarded.

Contact:

Kim Redic, PharmD
Manager
kredic@umich.edu
Pager: 6998
Availability: M-F
Phone: (734)-936-9699

Phone: (734) 936-7469
Fax: (734) 647-9302
Pager: (734) 936-6266 2944

Location
UH B2D301 (Central Pharmacy)

Drug Shipping Address
University of Michigan Hospitals
Department of Pharmacy Services
- Research Pharmacy
UHB2D400/5008
1500 East Medical Center Drive
Ann Arbor, MI 48109-0008

Internal Mailing Address
B2D301, Box 0008

Days and Hours of Operation
Monday through Friday 8:00 AM - 4:30 PM
24/7 pager support provided (pager 734.936.6266 #2944)

Monitors visits:
Daily 1:00 PM - 4:00 PM - by appointment (Tues-Thu preferred)

Protocol Initiation times: By appointment

Medicare Part D

Medicare Part D is the prescription drug program for Medicare beneficiaries. This benefit is be administered through private health-insurance companies that bid against one another to ensure competitive pricing.

Information for Healthcare Providers (pdf)
Information for Consumers (pdf)

Downloads

Information for Healthcare Providers (pdf)
Information for Consumers
Locations

Taubman Center Pharmacy

Automated Refill Service Phone:
734-936-8260
Location:
1st floor of the Taubman Center
1500 East Medical Center Drive, Ann Arbor, MI.
Hours of Operation:
Monday - Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:30 PM
Sunday Closed

East Ann Arbor Pharmacy

Phone:
734-647-5705
Location:
4260 Plymouth Road Ann Arbor, MI 48109
Hours of Operation:
Monday - Friday 9:00 AM - 5:30 PM
Saturday 8:30 AM - 12:30 PM
Sunday Closed

Cancer Center Pharmacy

Phone:
734-647-8911
Location:
1500 East Medical Center Drive in Ann Arbor, MI
Hours of Operation:
Monday - Friday 9:00 AM - 5:30 PM
Saturday - Sunday Closed

Specialty Pharmacy Services

Phone:
1.855.276.3002
Transplant Patients Phone
1.866.946.7695
Location:
4260 Plymouth Road Ann Arbor, MI 48109
Hours of Operation:
Monday - Friday 9:00 AM - 5:30 PM
Saturday 8:30 AM - 12:30 PM
Sunday Closed
Website:
Specialty Pharmacy Services 

Research Pharmacy

Phone:
734-936-7469
24/7 pager support provided (734.936.6266 #2944)
Location:
UH B2D30 11500 East Medical Center Drive Ann Arbor, MI 48109-0008
Hours of Operation:
Monday - Friday 8:00 AM - 4:30 PM
Saturday - Sunday Closed

Kellogg Eye Center Pharmacy

Phone:
734-232-8117
Fax:
734-232-8118
Location:
1000 Wall Street  Room 4114 Ann Arbor, MI 48105
Hours of Operation:
Monday - Friday 8:15 AM-4:45 PM
Saturday - Sunday Closed

Brighton Center for Specialty Care Community Pharmacy

Phone:

810-263-4111
Location:

7500 Challis Road Brighton, MI 48116
Hours of Operation:

Monday-Friday 9am-5:30pm

Saturday and Sunday: Closed