These forums are open to any patients, families, students, staff and faculty who are interested in learning more about how they can be a part of improving the patient and family experience at Michigan Medicine. Many events offer continuing education credits for professionals.
See our Events page for information about upcoming Learning Forums, and see below for recordings of previous sessions if available.
Have a suggestion for a forum topic, or interested in sharing your knowledge, skills, or ideas as part of a forum? Email us at patient-experience@med.umich.edu.
View Previous Patient Experience Learning Forums
Elevating the Patient Experience in the Virtual Environment
April 29, 2021
Click this link to view a recording of this session. A U-M Level-1 login is required to view
Speakers: Nancy Kuemin, JD, Kate Balzer, LMSW, Rabbi Sara O'Donnel Adler, Julia Chen, MD, William Farr, PT, Mary Finta, MD
Bedlam - Panel discussion
October 21, 2020
Click this link to view a recording of this session. A U-M Level-1 login is required to view.
Hosted by Victor Hong, MD
PX 101: What Matters Most to Patients and Families
October 27, 2020
Click this link to view a recording of the session. A UM Level-1 login is required to view.
Speakers: Nancy Kuemin, JD, Kate Balzer, LMSW
Serving Those Who Have Served: Improving Experience for Veteran Patients and Families
November 5, 2019
Click this link to view a recording of the session. A UM Level-1 login is required to view.
Speakers: Andrea Hodges, MVAA, NACVSO; Adam Smiddy; Michael Mendez, MD
From the Other Side of the Stethoscope: Improving Patient Experience through Cultural Humility and Communication
September 9, 2019
Click this link to view a recording of the session. A UM Level-1 login is required to view.
Speakers: Oluwaferanmi Okanlami, MD, MS; Rita Galin, MD, CMI; Subha Hanif; Elissa Patterson, PhD; LaKita Pogue
LGBTQ+ Patient and Family Centered Care
October 12, 2018
Click this link to view a recording of the session. A UM Level-1 login is required to view.
Speakers: Dan Shumer, MD, MPH; Sara Wiener, LMSW; Will Sherry, MSW; Molly Brennan, MPH; Elle Preston; Pedro Coracides