PX 101 is a foundational, engaging educational offering to support and enhance our culture of patient experience excellence. This resource was originally developed by The Beryl Institute and customized by Michigan Medicine, designed to ensure that all faculty, staff, and learners have a fundamental understanding of patient experience, and the skillset to positively impact the patient and family experience.
This interactive, instructor-led training is divided into two sections that can be taken in any order. Each section will be held monthly and facilitated virtually via Zoom. See below for session descriptions, links to register, and information about continuing education credits.