HOPE Ambassador Program

About us

The HOPE Ambassador program is part of the Office of Patient Experience. Our volunteers welcome our patients and families, answer simple questions, and walk patients and families needing help navigating to an appointment or seeing a loved one.


As a HOPE Ambassador, you should exhibit the follow characteristics:

  • An interest in healthcare and patient interaction
  • A passion for interacting with people and delivering gracious service
  • A welcoming attitude that invites patients and families to seek your assistance
  • Comfortable providing assistance across a large medical complex for extended periods
  • Empathetic approach to interacting with our patients and families who may have a wide range of emotions

Volunteer Assignments

As part of the program, we request the following from all volunteers:

  • Complete a volunteer and HOPE Ambassador training
  • A background check and health screening (including compliance with required immunizations)
  • Commit to a minimum of a weekly two hour shift (options available Monday-Friday between 8 a.m. and 6 p.m.)
  • Comply with our code of conduct including regular and punctual attendance
  • Commit to volunteering for a minimum of 6 months (not required to be consecutive for special exceptions)

HOPE Ambassador trainings will occur monthly beginning in April 2019. If you are interested in volunteering as a HOPE Ambassador or learning more, please email hopeambassador@med.umich.edu for more information or to get the process started!