HOPE Ambassador Program

Seeking volunteers for Fall 2019

We are currently recruiting HOPE Ambassador volunteers for Fall 2019! If you are interested in getting experience in a healthcare setting and interacting with patients and families, we would love to talk with you. We encourage you to review the details and requirements below. If you think it is a good fit, you can sign up for a phone interview by following the link below. If you have additional questions, please don't hesitate to reach out.

About Us

The HOPE Ambassador program is part of the Office of Patient Experience. Our volunteers welcome our patients and families, answer simple questions, and walk patients and families needing help navigating to an appointment or seeing a loved one.


About You

As a HOPE Ambassador, you should exhibit the follow characteristics:

  • An interest in healthcare and patient interaction
  • A passion for interacting with people and delivering gracious service
  • A welcoming attitude that invites patients and families to seek your assistance
  • Comfortable providing assistance across a large medical complex for extended periods
  • Empathetic approach to interacting with our patients and families who may have a wide range of emotions

Volunteer Requirements

As part of the program, we request the following from all volunteers:

  • Complete the required HOPE Ambassador volunteer training on ONE of the following dates (held on the main medical campus):
      • Thursday, September 12 from 3-6pm
      • Friday, September 20 from 3-6pm
      • Saturday, September 21 from 12-3pm
  • Complete a background check and health screening (including compliance with required immunizations)
  • Commit to a minimum of a weekly two hour shift (options available Monday-Friday between 8 a.m. and 4 p.m.)
  • Comply with our Code of Conduct, including regular and punctual attendance
  • Commit to volunteering for a minimum of 6 months (not required to be consecutive for special exceptions)

If you are interested in volunteering as a HOPE Ambassador or learning more, please email hopeambassador@med.umich.edu for more information or to get the process started!


Contact Us

HOPE Ambassador Program