Patient Experience Week is celebrated from April 27 – May 1. In past years, we have had a busy week of events to engage our entire Michigan Medicine community and recognize everyone who elevates the patient experience. While the current pandemic prevents us from hosting events, we can still honor the week while working from home. Here are some ideas on how to celebrate Patient Experience Week:
- Host a (virtual) breakfast or lunch for your staff to recognize their daily efforts and share stories from the Patient Story Library
- Recognize employees in your areas with the attached “Compassionate Caregiver” certificate.
- Host a (virtual) book/journal/podcast discussion centered on understanding and/or improving the patient experience. Some ideas:
- Patient Experience Journal: https://pxjournal.org/journal/
- Suggested Books:
- In Shock by Rana Awdish
- Inspired to Change: Improving Patient Experience One Story at a Time by Linda Larin
- When Breath Becomes Air by Paul Kalanithi
- Being Mortal by Atul Gawande
- Podcast from Beryl Institute: https://www.theberylinstitute.org/page/PXPodcast
- Share a #HailToTheFrontLine message to recognize colleagues working to care for patients at https://www.uofmhealth.org/hail-to-the-front-line
- Take the Patient Experience Week Challenge - download toolkit below.
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Downloads
Toolkit contains the Compassionate Caregiver certificate and the PX Week Challenge.