As the organization consistently adjusts to COVID-19 in order to keep employees, learners, patients and families safe, a focus has remained on continuing to provide the ideal patient experience — even amid tweaks to visitor policies and other protocols.
To discuss the myriad of ways Michigan Medicine is working to keep people connected, Headlines recently sat down with Molly Dwyer-White, M.P.H., the director of patient experience. Here’s what she had to say!