The Human Rights Campaign has created the Health Care Equality Index to assess a health care system’s ability to deliver LGBTQ+ inclusive policies and services for patients, visitors and employees.
Over the past three years, the institution has increased the score from 75 in 2018 to 90 in 2019 and 95 in 2020.
“Although improvement in our score is important our main goal is to improve the experience at Michigan Medicine for our LGBTQ+ community that goes beyond the score,” said Keith Gran, chief patient experience officer. “Our efforts have been driven by extraordinary efforts from our faculty, staff and learners. Their continued effort over the years is helping create a better experience and culture for the entire Michigan Medicine community.”
Improving health care for LGBTQ+ patients and families
As the organization works to improve the health care for all LGBTQ+ patients and families, an advisory committee was established in 2019 to guide the efforts.
The Advisory Committee for the Advancement of LGBTQ Health at Michigan Medicine (ACALHM) aims to create enduring and affirming spaces to promote the health and well-being of patients, families, learners, staff, faculty and visitors of all sexual orientations, gender identities and gender expressions at Michigan Medicine. In pursuit of this aim, the role of ACALHM is to:
- Gather key information about the structures, policies, barriers and facilitators to promoting LGBTQ+ health at Michigan Medicine.
- Provide input and make recommendations to help guide institutional efforts at Michigan Medicine.
The committee is comprised of faculty, staff and learners across Michigan Medicine and U-M, as well as patient advisors. The committee is focused on the following priorities for this year:
- compiling LGBTQ+ affirming provider list, which was requested by patients
- adding sexual orientation/general identity questions to our patient satisfaction survey
- conducting an environmental scan, focusing more on reaching out to our patients/families for feedback
“We are honored to be recognized as a top performer by the Human Rights Campaign thanks to the efforts of ACALHM and others at Michigan Medicine,” said David Brown, M.D., associate vice president and associate dean for health equity and inclusion. “Health care equity for LGBTQ+ individuals is important for them to feel valued and thrive. Developing an affirming provider list and understanding their experiences will help Michigan Medicine continue to enhance care for LGBTQ+ patients.”
For easier access to patients, the committee has added this content on the UofMHealth.org Patient and Visitor Guide page for LGBTQ+ patients.
For more information about the ACALHM committee and its work, please contact firstname.lastname@example.org