March 17, 2021

Patient Experience Week 2021

Patient Experience Week (April 26-30)  is a nationally recognized week designed to celebrate all those who provide excellent patient experience at all levels of the organization. 

The Office of Patient Experience invites everyone at Michigan Medicine to join us in celebrating the week by participating in one or more of the following events.  If you are unable to attend the virtual events, recordings of most of the events will be available.  

Ongoing opportunities to celebrate Patient Experience Week

Bright Spots in Patient Experience

=>Check out the submitted posters!

Zoom Backgrounds 

Facebook Frames

 

Schedule of Events

April 26 

Plain Pledge Activity - 3 p.m. - 4 p.m.

A quick, engaging activity designed to improve communication with patients by learning plain language alternatives of complex medical terminology.

 

April 27

Patient Experience 101: Patient Experience, Empathy, and What Matters Most to Patients and Families

This is the first half of a two-part offering serving as an introduction to Patient Experience. Participants will receive a brief introduction to the concept of patient experience and reflect on their own experiences as patients or caregivers, recognizing how they can impact the experience of patients and their families in simple yet profound ways, regardless of their role.

 

April 28

HOPE Awards Showcase - 11 a.m. - 12 p.m.

Come learn more about each of the HOPE award winners from 2020. Listen to a brief presentation by each group with an opportunity to ask questions.  

 

April 29

Plain Pledge Activity - 10 a.m. - 11 a.m.

A quick, engaging activity designed to improve communication with patients by learning plain language alternatives of complex medical terminology.

 

Patient Experience Learning Forum - 1 p.m. -  2:30 p.m.

Join us for an engaging presentation and interdisciplinary panel discussing the unique challenges posed by providing care in the virtual environment, and best practices for showing patients and families that we care.

 

April 30

Patient Experience 101: Measurement, Service Recovery, Reconnecting to Purpose

This is the second half of a two-part offering serving as an introduction to Patient Experience, and the aim is for all attendees to care about the patient's experience at a deep and profound level.