The primary goal of the MAPS program is to provide informal, ad hoc, peer-to-peer education when addressing mistreatment or unprofessional behavior. In the event that there is mistreatment or unprofessional behavior experienced by a member of the Department of Surgery community, the affected individual (petitioner) or a bystander can bring this experience to the attention of a trained MAPS representative. The event can be raised directly with a wellness representative or entered through an online secure system. Next steps are explored with the affected individual, which can range from listening to reaching out to the person who had a behavioral event. The role of the representative is to facilitate solutions and provide continuity through process. Representatives are also trained to escalate events which require formal institutional reporting.
Key Elements of MAPS:
- One person handles the concern from start to finish
- Documentation happens at every step
- Petitioner-centered (i.e. What does the petitioner want?)