The mission of the Office of Patient Experience is to promote and sustain the ideal patient experience through excellence in patient and family centered care.
As a leading healthcare provider in the nation, Michigan Medicine seeks to improve the experience for our patients and families. We know that patients who have an ideal patient experience also have better outcomes. When they are listened to and understood, they are more likely to be engaged in their care planning and adherence to their plan. Better outcomes also result in lower overall costs and improves overall health of the population.
Check out the latest updates from the Office of Patient Experience.
Every year, more than 174,000 patients fill out surveys and provide feedback on their experience at U-M Health. The surveys include questions about the facility, interactions with staff, communication with providers and more. Click through to hear from some of the units that score highest on this survey and find out how they are
Changes to awards, read below for details.
