Office of Patient Experience

The mission of the Office of Patient Experience is to promote and sustain the ideal patient experience through excellence in patient and family centered care.

As a leading healthcare provider in the nation, Michigan Medicine seeks to improve the experience for our patients and families. We know that patients who have an ideal patient experience also have better outcomes. When they are listened to and understood, they are more likely to be engaged in their care planning and adherence to their plan. Better outcomes also result in lower overall costs and improves overall health of the population.


November 28, 2018

2018 HOPE and JOY Awards

Every year, the Office of Patient Experience (OPE) recognizes faculty, staff, patients and families who show outstanding commitment and dedication to improving the patient experience by honoring them with the Evan Newport HOPE and JOY Awards.



Journeys in Health Care

5:00 PM to 8:00 PM

North Campus Research Complex (NCRC), Blg 18

2800 Plymouth Rd

Ann Arbor, MI

Join us for an evening of art and storytelling!