Office of Patient Experience

The mission of the Office of Patient Experience is to promote and sustain the ideal patient experience through excellence in patient and family centered care.

As a leading healthcare provider in the nation, Michigan Medicine seeks to improve the experience for our patients and families. We know that patients who have an ideal patient experience also have better outcomes. When they are listened to and understood, they are more likely to be engaged in their care planning and adherence to their plan. Better outcomes also result in lower overall costs and improves overall health of the population.




Evan Newport HOPE & JOY Awards Ceremony

2:00 PM

Ford Auditorium, University Hospital

Join us for the annual ceremony honoring the finalists and winners of the Evan Newport HOPE and JOY Awards, celebrating the ongoing and innovative practices and initiatives that are improving the patient and family experience at Michigan Medicine.


Journeys in Health Care

5:00 PM to 8:00 PM

North Campus Research Complex (NCRC), Blg 18

2800 Plymouth Rd

Ann Arbor, MI

Join us for an evening of art and storytelling!