For Faculty & Staff

The Office of Patient Experience is glad to share opportunities and resources available to faculty and staff interested in improving the patient experience

See below for a variety of resources and learning opportunities to support faculty, staff, students and teams as they work to improve the patient experience.


Learning opportunities

Patient communication resources

Video resources for improving communication with patients and families

Video resources - understanding the patient experience

Frequently, Michigan Medicine receives letters, emails and other feedback from patients and family members showing their appreciation for the world-class services offered by faculty and staff. One recent letter from Michael Szekely praised the diligence and commitment of Dinesh Khanna, M.D., M.Sc., in the treatment of Michael’s wife, Cathy. Read more about here.