See below for a variety of resources and learning opportunities to support faculty, staff, students and teams as they work to improve the patient experience.
Learning opportunities
- Go Blue Huddles
- Patient Experience (PX) 101 Course Offerings
- Patient Experience Learning Forums
- University of Michigan Medical School White Coat Pledge
Patient communication resources
- Best Practices for Rounding with Patients and Families
- "Passing the Test" - get feedback from patient and family advisors on patient education materials you develop
- VitalTalk Communication - free tools, guides, and resources for improving communication (external)
Video resources for improving communication with patients and families
- Supporting Families at the End of Life
- Care for Patients with Autism
- High Quality Connections with Patients (Soaring Words)
- Establishing Rapport (VitalTalk)
- Disclosing Serious News (VitalTalk)
- Addressing Goals of Care (VitalTalk)
- Conducting a Family Conference (VitalTalk)
- Tracking and Responding to Emotion (VitalTalk)
- Offering Prognostic Information (VitalTalk)
- Cultivating Communication Skills (VitalTalk)
Video resources - understanding the patient experience
- We are ALL the Patient Experience (The Beryl Institute)
- Why are YOU the Patient Experience? (The Beryl Institute)
- I am the Patient Experience (The Beryl Institute)
Frequently, Michigan Medicine receives letters, emails and other feedback from patients and family members showing their appreciation for the world-class services offered by faculty and staff. One recent letter from Michael Szekely praised the diligence and commitment of Dinesh Khanna, M.D., M.Sc., in the treatment of Michael’s wife, Cathy. Read more about here.