I retired from my 25-year career with a large healthcare insurer in 2009. At that point, my desire for patient advocacy work led me straight to the University of Michigan healthcare system. I also serve as an advocate for the American Society for Clinical Pathology and for the American Cancer Society. I am honored and privileged to serve each
A phlebotomist’s words and actions play a crucial role in success of a blood draw and in providing a supportive patient experience. This study examined use of comfort measures during a pediatric blood draw.
Michigan Medicine received a score of 100 on the 2022 Healthcare Equality Index (HEI) and is designated as a “Leader in LGBTQ+ Healthcare Equality.”
Quarterly Newsletter from the Office of Patient Experience
Issue 1, 2022
In collaboration with patient and family advisors, a team of Interprofessional Leadership Fellows with the UM Center for Interprofessional Education have developed two high-quality video simulations that model effective communication in an interprofessional health care team.
Michigan Medicine was recognized as one of the top five performers in the country for patient and family engagement in a recent study by Vizient and the Instiute for Patient- and Family-Centered Care.
Devin Lippert will join OPE as the new administrative director.
OPE published a quarterly update focused on information that reflects our work and resources for all Michigan Medicine faculty, staff and learners.
Patient Experience Week (April 26-30) is a nationally recognized week designed to celebrate all those who provide excellent patient experience at all levels of the organization.
A new semester-long certificate program delivers what U-M students want most in interprofessional education (IPE): team-building and interactions with real patients.
Through a life filled with both joys and challenges, David Labelle defied many of the limits set by Cystic Fibrosis.
Adult hospital patients received a special surprise the week of Christmas, thanks to the wonderful generosity of Michigan Medicine employees.
After welcoming their son, couple helps Michigan Medicine launch first peer mentor program for same sex couples expecting babies through surrogacy.
Congratulations to the 2020 finalists and winners of the annual Evan Newport HOPE & JOY Awards!
The physician liaisons are an important part of Michigan Medicine’s strategy of being a leading healthcare provider in the state of Michigan.
Congratulations to Michigan Medicine, which has again received the designation as a “top performer” for LGBTQ+ equality by the Human Rights Campaign!
