Every year, more than 174,000 patients fill out surveys and provide feedback on their experience at U-M Health. The surveys include questions about the facility, interactions with staff, communication with providers and more. Click through to hear from some of the units that score highest on this survey and find out how they are
Recently, we celebrated Patient Experience Week throughout Michigan Medicine. This year’s theme, “We are Better Together,” emphasized the importance of teamwork in delivering high quality, safe, patient- and family-centered care.
The percentile ranking is based on patient experience surveys conducted by Press Ganey, our survey vendor, across other national facilities for patient visits in the past 12 months ending in December 2022. Achieving a top quartile ranking means that the unit/clinic is nationally ranked in the 75th percentile or higher for providing the similar
I retired from my 25-year career with a large healthcare insurer in 2009. At that point, my desire for patient advocacy work led me straight to the University of Michigan healthcare system. I also serve as an advocate for the American Society for Clinical Pathology and for the American Cancer Society. I am honored and privileged to serve each
A phlebotomist’s words and actions play a crucial role in success of a blood draw and in providing a supportive patient experience. This study examined use of comfort measures during a pediatric blood draw.
In collaboration with patient and family advisors, a team of Interprofessional Leadership Fellows with the UM Center for Interprofessional Education have developed two high-quality video simulations that model effective communication in an interprofessional health care team.