Latest News

May 5, 2023

Patient Experience Week Recap 2023

Recently, we celebrated Patient Experience Week throughout Michigan Medicine. This year’s theme, “We are Better Together,” emphasized the importance of teamwork in delivering high quality, safe, patient- and family-centered care.

February 16, 2023

Patient Experience - Top Percentile Achievers

The percentile ranking is based on patient experience surveys conducted by Press Ganey, our survey vendor, across other national facilities for patient visits in the past 12 months ending in December 2022. Achieving a top quartile ranking means that the unit/clinic is nationally ranked in the 75th percentile or higher for providing the similar

May 6, 2022

Patient advisor uses her experience to advocate for others

I retired from my 25-year career with a large healthcare insurer in 2009. At that point, my desire for patient advocacy work led me straight to the University of Michigan healthcare system. I also serve as an advocate for the American Society for Clinical Pathology and for the American Cancer Society. I am honored and privileged to serve each

May 21, 2021

Elevate Newsletter - Spring/Summer 2021

OPE published a quarterly update focused on information that reflects our work and resources for all Michigan Medicine faculty, staff and learners.

March 17, 2021

Patient Experience Week 2021

Patient Experience Week (April 26-30) is a nationally recognized week designed to celebrate all those who provide excellent patient experience at all levels of the organization.