June 19, 2019
Latest News
April 4, 2019
Service Spotlight: Creating Positive Interactions, A toolkit
Creating an exceptional patient experience takes intention and a thoughtful approach from faculty and staff at all levels of the organization.
April 2, 2019
Elevate - Patient Experience Newsletter - Spring Issue
Click on the link to see Office of Patient Experience quarterly newsletter.
March 25, 2019
Meet Russ Maurer: Jedi of Peer Mentoring
A long time ago in a hospital not so far away a peer mentor finds himself in a battle of wills.
December 14, 2018
2018 HOPE & JOY Awards celebrate exceptional commitment to patient experience
The annual Evan Newport HOPE and JOY awards — honoring individuals and teams who have gone above and beyond in their daily work to embrace the principles of patient and family centered care — took place last Wednesday afternoon to a packed Ford Auditorium.
November 28, 2018
2018 HOPE and JOY Awards
Every year, the Office of Patient Experience (OPE) recognizes faculty, staff, patients and families who show outstanding commitment and dedication to improving the patient experience by honoring them with the Evan Newport HOPE and JOY Awards.
October 19, 2018
OPE at Quality Month
October 19, 2018
Breaking the Rules for Better Care
“If you could change one thing or break one rule to improve the patient experience, what would it be and why?”
September 28, 2018
OPE supports opening of BCSC
August 16, 2018
Service Spotlight: Better communication, better care
The manner in which a physician or other clinician communicates information to a patient is as important as the information being communicated.
June 11, 2018
Service Spotlight: Break out of your cocoon
For the past four summers, faculty, staff, patients and families have gathered in the C.S. Mott Children’s Hospital Butterfly Garden to release monarch butterflies. The annual event was designed to provide some respite and stress relief for those in the hospital.
June 8, 2018
Office of Patient Experience - 2017 Annual Report
May 15, 2018
Service Spotlight: Office of Decedent Affairs
The Office of Decedent Affairs (ODA) is a program within the Michigan Medicine Department of Social Work that promotes best practices and helps Michigan Medicine excel at providing end-of-life care to patients and families.
May 3, 2018
Quite An Experience: Patient Experience Week A Success at Michigan Medicine
Wrap up of the successful Patient Experience Week 2017, with photo highlights.
April 24, 2018
Know Your Leader: Keith Gran
A question and answer with Keith Gran, chief patient experience officer.
April 11, 2018
Service Spotlight - Owning the Patient Experience
April 11, 2018
Patient, Advocate Helps Launch Autism Awareness Campaign
April is Autism Awareness Month and there are a large number of patients treated at Michigan Medicine who have been diagnosed with autism spectrum disorder — a neurodevelopmental condition that delays or reverses development. Currently, it affects one in 68 children and is the fastest-growing developmental disability in the U.S.
March 16, 2018
Service Spotlight: Peer Mentoring
Peer support is rooted in the belief that no one needs to travel their health care journey alone. Indeed, when patients can meet with and learn from individuals who have gone through similar health challenges, it often makes their experience easier and healing process more effective.
March 16, 2018
Service Spotlight: Mott Gets 'Hands-On' with Local Museum
Michigan Medicine staff members are constantly seeking creative ways to improve the patient experience by educating patients and families about health care and the different challenges they may face.