June 7, 2022
The Michigan Experience - Spring 2022
Celebrating Patient Experience at Michigan Medicine.
Latest News
May 23, 2022
The 21st Century CURES Act – and its potential to change the face of patient-centered care
Knowledge is power – and both patients and healthcare professionals deserve as much knowledge as they can get.
May 6, 2022
Patient advisor uses her experience to advocate for others
I retired from my 25-year career with a large healthcare insurer in 2009. At that point, my desire for patient advocacy work led me straight to the University of Michigan healthcare system. I also serve as an advocate for the American Society for Clinical Pathology and for the American Cancer Society. I am honored and privileged to serve each
April 27, 2022
Understanding both sides of the blood draw: The experience of the pediatric patient and the phlebotomist
A phlebotomist’s words and actions play a crucial role in success of a blood draw and in providing a supportive patient experience. This study examined use of comfort measures during a pediatric blood draw.
April 13, 2022
Michigan Medicine recognized as "Leader" for LGBTQ+ Health
Michigan Medicine received a score of 100 on the 2022 Healthcare Equality Index (HEI) and is designated as a “Leader in LGBTQ+ Healthcare Equality.”
January 27, 2022
The Michigan Experience - What Matters Most
Quarterly Newsletter from the Office of Patient Experience
Issue 1, 2022
October 12, 2021
Video Resource Explores Patient Voices on Interprofessional Health Care Teams
In collaboration with patient and family advisors, a team of Interprofessional Leadership Fellows with the UM Center for Interprofessional Education have developed two high-quality video simulations that model effective communication in an interprofessional health care team.
October 8, 2021
Michigan Medicine nationally ranked in patient and family involvement
Michigan Medicine was recognized as one of the top five performers in the country for patient and family engagement in a recent study by Vizient and the Instiute for Patient- and Family-Centered Care.
July 27, 2021
New Administrative Director for OPE
Devin Lippert will join OPE as the new administrative director.
July 15, 2021
PEAC Awards Funding to Patient Education Projects
May 21, 2021
Elevate Newsletter - Spring/Summer 2021
OPE published a quarterly update focused on information that reflects our work and resources for all Michigan Medicine faculty, staff and learners.
March 17, 2021
Patient Experience Week 2021
Patient Experience Week (April 26-30) is a nationally recognized week designed to celebrate all those who provide excellent patient experience at all levels of the organization.
February 10, 2021
LIFE Launches
A new semester-long certificate program delivers what U-M students want most in interprofessional education (IPE): team-building and interactions with real patients.
February 2, 2021
Music mattered most: Faculty, staff come together to grant one final wish for patient
Through a life filled with both joys and challenges, David Labelle defied many of the limits set by Cystic Fibrosis.
January 7, 2021
Delivering Smiles: Faculty and Staff Brighten Holidays for Patients
Adult hospital patients received a special surprise the week of Christmas, thanks to the wonderful generosity of Michigan Medicine employees.
January 4, 2021
Couple Fulfills Dream to Become Dads Through Surrogacy
After welcoming their son, couple helps Michigan Medicine launch first peer mentor program for same sex couples expecting babies through surrogacy.
December 14, 2020
Winners and Finalists for HOPE and JOY Awards 2020
Congratulations to the 2020 finalists and winners of the annual Evan Newport HOPE & JOY Awards!
October 20, 2020
Important Role of Physician Liaisons in Michigan Medicine Strategy
The physician liaisons are an important part of Michigan Medicine’s strategy of being a leading healthcare provider in the state of Michigan.
September 28, 2020