Every year, more than 174,000 patients fill out surveys and provide feedback on their experience at U-M Health. The surveys include questions about the facility, interactions with staff, communication with providers and more. Click through to hear from some of the units that score highest on this survey and find out how they are
Changes to awards, read below for details.
Recently, we celebrated Patient Experience Week throughout Michigan Medicine. This year’s theme, “We are Better Together,” emphasized the importance of teamwork in delivering high quality, safe, patient- and family-centered care.
The percentile ranking is based on patient experience surveys conducted by Press Ganey, our survey vendor, across other national facilities for patient visits in the past 12 months ending in December 2022. Achieving a top quartile ranking means that the unit/clinic is nationally ranked in the 75th percentile or higher for providing the similar
How can the patient experience be enhanced during sampling procedures?
Celebrating Patient Experience at Michigan Medicine.
Knowledge is power – and both patients and healthcare professionals deserve as much knowledge as they can get.
I retired from my 25-year career with a large healthcare insurer in 2009. At that point, my desire for patient advocacy work led me straight to the University of Michigan healthcare system. I also serve as an advocate for the American Society for Clinical Pathology and for the American Cancer Society. I am honored and privileged to serve each
A phlebotomist’s words and actions play a crucial role in success of a blood draw and in providing a supportive patient experience. This study examined use of comfort measures during a pediatric blood draw.
Michigan Medicine received a score of 100 on the 2022 Healthcare Equality Index (HEI) and is designated as a “Leader in LGBTQ+ Healthcare Equality.”
Quarterly Newsletter from the Office of Patient Experience
Issue 1, 2022
In collaboration with patient and family advisors, a team of Interprofessional Leadership Fellows with the UM Center for Interprofessional Education have developed two high-quality video simulations that model effective communication in an interprofessional health care team.
Michigan Medicine was recognized as one of the top five performers in the country for patient and family engagement in a recent study by Vizient and the Instiute for Patient- and Family-Centered Care.
Devin Lippert will join OPE as the new administrative director.
OPE published a quarterly update focused on information that reflects our work and resources for all Michigan Medicine faculty, staff and learners.
Patient Experience Week (April 26-30) is a nationally recognized week designed to celebrate all those who provide excellent patient experience at all levels of the organization.
A new semester-long certificate program delivers what U-M students want most in interprofessional education (IPE): team-building and interactions with real patients.
