Latest News
April 23, 2020
Patient Experience Week 2020
Ideas to celebrate Patient Experience Week virtually, with a team or individually.
April 20, 2020
Celebrating Michigan Medicine Volunteers Virtually
During National Volunteer Week, April 19-25, Michigan Medicine is celebrating its volunteers with a special virtual video. The theme for this year’s celebration is “Mr. Rogers,” who has long been a symbol and generosity and kindness. Both of those qualities are emblematic of the health system’s volunteer corps, now more than 2,900 strong.
March 25, 2020
M-LINE helps creates 'seamless system of care'
Recently, Metro Health reached out to the organization with a request to help them improve their transfer process with community hospitals — enabling them to provide better care for stroke and emergency patients, as well as the inpatient population. In stepped M-LINE, Michigan Medicine’s referring physician 800 number.
February 23, 2020
Launch of Star Ratings
Allowing patients to make informed decisions about where they will receive care is a priority at Michigan Medicine — and nationwide.
January 21, 2020
HOPE Ambassador Program - Celebrating two year and expanding services
Often, patients are stressed and confused by the complex network of halls, elevators and floors within the main academic medical center. That’s where the ambassadors step in — many of whom speak multiple languages (among the volunteers are individuals who speak 13 different languages).
January 2, 2020
Celebrating 10 years of HOPE & JOY
A decade ago, Scott Newport created the Evan Newport HOPE Award to honor his son's memory. What began as a small effort has grown to encompass the entire health system.
December 5, 2019
Launch of PARS & CORS
October 7, 2019
Office of Patient Experience Annual Report FY 19
September 25, 2019
A Day in the Life: Anna the Paws4Patients facility dog
Ever wondered what a day in the life of a facility dog looks like? Anna, one of Michigan Medicine's Paws4Patients facility dogs , was recently featured in the Michigan Medicine Headlines A Day in the Life series!
August 1, 2019
Wayfinding at Brighton Center for Specialty Care
June 19, 2019
LGBTQ+ Pride Month - Diversity Matters
April 4, 2019
Service Spotlight: Creating Positive Interactions, A toolkit
Creating an exceptional patient experience takes intention and a thoughtful approach from faculty and staff at all levels of the organization.
April 2, 2019
Elevate - Patient Experience Newsletter - Spring Issue
Click on the link to see Office of Patient Experience quarterly newsletter.
March 25, 2019
Meet Russ Maurer: Jedi of Peer Mentoring
A long time ago in a hospital not so far away a peer mentor finds himself in a battle of wills.
December 14, 2018
2018 HOPE & JOY Awards celebrate exceptional commitment to patient experience
The annual Evan Newport HOPE and JOY awards — honoring individuals and teams who have gone above and beyond in their daily work to embrace the principles of patient and family centered care — took place last Wednesday afternoon to a packed Ford Auditorium.
November 28, 2018
2018 HOPE and JOY Awards
Every year, the Office of Patient Experience (OPE) recognizes faculty, staff, patients and families who show outstanding commitment and dedication to improving the patient experience by honoring them with the Evan Newport HOPE and JOY Awards.
October 19, 2018
OPE at Quality Month
October 19, 2018
Breaking the Rules for Better Care
“If you could change one thing or break one rule to improve the patient experience, what would it be and why?”
September 28, 2018