As Michigan Medicine continuously seeks to improve the patient experience, the Office of Patient Experience is implementing focused efforts for all of our patients and families healing in our health system. In alignment with the University of Michigan Diversity, Equity, and Inclusion (DEI) plan, will believe in expanding the principles of patient and family centered care more broadly into our diverse communities.
Michigan Medicine focuses on patient and family centered care for our Lesbian, Gay, Bisexual, Transgender, and Queer (LGBTQ) guests. Members of the LGBTQ community continue to face a variety of health care disparities.
Environment and programs of care
Creating an inclusive environment
Michigan Medicine patients have the right to receive respectful and considerate treatment, involvement in making decisions about your care, privacy of your health information, and designating the individuals who can visit you or be involved in your care. We welcome our patients and families regardless of knowledge, values, beliefs, or cultural backgrounds, including sex, sexual orientation, gender identity, or gender expression.
Please refer to the links below for additional information.
- Patient Rights and Responsibilities
- Family presence and visitation policy
- Patient non-discrimination policy and access plan (includes information for filing a complaint)
- Patient Non-discrimination Policy and Access Plan
Michigan Medicine offers a variety of services and programs for health issues affecting the LBGTQ community.
- Child and Adolescent Gender Services – Serves child and adolescent transgender, gender nonconforming, and non-binary patients.
- Comprehensive Gender Services Program - Serves adult transgender, gender nonconforming, and non-binary patients.
- HIV/AIDS Treatment Program – Members of the LGBTQ community are at higher risk of certain health concerns, amongst them HIV/AIDS. This program provides comprehensive care for the whole person using a multi-focused team approach addressing medical and psychological needs.
The University of Michigan also offers a variety of resources available to students and staff.
Michigan Medicine offers a variety of support groups for topics affecting the LGBTQ community.
- Transgender and Gender Nonconforming Adult Support Group
- Parents of Gender Nonconforming People
- HIV/AIDS Support Group (missing link)
LGBTQ Resource Group - created by OPE and Office for Health Equity and Inclusion.
Education and Resources
Human Right’s Campaign (HRC) Healthcare Equality Index (HEI)
The Human Rights Campaign is the nation’s largest LGBTQ civil rights organization. They issue the Healthcare Equality Index as a report used to evaluate participating healthcare organizations. A score out of 100 is issued based on the following framework:
- Non-discrimination and staff training
- Patient services and support
- Employee benefits and policies
- Patient and community programs
Michigan Medicine earned a score of 75 in the 2018 HEI. This section will be updated in late June or early July when the 2019 HEI is released.
Human Rights Campaign (HRC) Center for Affiliated Learning (CAL)
Free webinars and workshops are available with Michigan Medicine’s participation in the Human Rights Campaign’s Healthcare Equity Index. Faculty and staff are encouraged to participate in free trainings designed to help increase knowledge for LGBTQ health.
A variety of education credits are available. For instructions on accessing, please visit this guide.
Caring for Transgender or Gender Nonconforming Patients
The video is sponsored by the Office for Health Equity and Inclusion and was produced through a diversity, equity and inclusion mini-grant received in 2017. The videos were produced by Halley Crissman M.D., and OB/GYN Fellow at Michigan Medicine. The video aims to create job-specific training to improve the comfort and competency of frontline staff at Michigan Medicine in caring for transgender patients and visitors.
Video links below will direct you to M Learning.