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HOPE Ambassador Program
December 13, 2017

Service Spotlight: HOPE Ambassador Program

On the main academic medical center campus, a maze of buildings often makes it a challenge for patients and family members to navigate their way to an appointment or loved one. Fortunately, a new program was recently launched with the aim of making wayfinding easier for all.

October 11, 2017

Service Spotlight: Doc's Commitment to Patient 'Priceless'

Frequently, Michigan Medicine receives letters, emails and other feedback from patients and family members showing their appreciation for the world-class services offered by faculty and staff. One recent letter from Michael Szekely praised the diligence and commitment of Dinesh Khanna, M.D., M.Sc., in the treatment of Michael’s wife, Cathy.

September 13, 2017

Service Spotlight: Patient Business Services

For Suzanne Thornton and Aunita Erskine, coming to work every day is a rewarding — and sometimes emotional — experience. “We are helping to alleviate so much anxiety for patients and their families,” said Suzanne, who has worked as a patient financial counselor with Michigan Medicine’s Patient Business Services for 20 years

July 6, 2017

Service Spotlight

Sometimes, it’s the little things — like offering a warm and friendly greeting — that go a long way when it comes to brightening up the day of a patient or family member.

June 13, 2017

Service Spotlight

When a patient or loved one faces a cancer diagnosis, it can lead to a lot of questions. But did you know that Michigan Medicine has a dedicated team of experts just a phone call away to guide patients and families through all stages of the treatment process?

May 16, 2017

Service Spotlight

Needle pokes can be real “stick”lers! Receiving vaccinations, having blood drawn or an IV inserted, or experiencing any other pokes from a needle can cause anxiety or stress for some patients, especially the little ones (and let’s face it, it’s not fun for their parents either!).

April 11, 2017

Service Spotlight

Take it up a notch!

Spending long periods of time in a hospital bed can be frustrating for patients and let’s face it — there’s only so much reality television one can handle!

March 14, 2017

Service Spotlight

Michigan Medicine is proud to care for a diverse population of patients. Communication is the foundation for providing effective care, as it helps ensure a comprehensive assessment and determining a treatment plan that is patient and family centered.

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