April 11, 2017
Service Spotlight
Take it up a notch!
Spending long periods of time in a hospital bed can be frustrating for patients and let’s face it — there’s only so much reality television one can handle!
Patient Care
May 16, 2017
Service Spotlight
Needle pokes can be real “stick”lers! Receiving vaccinations, having blood drawn or an IV inserted, or experiencing any other pokes from a needle can cause anxiety or stress for some patients, especially the little ones (and let’s face it, it’s not fun for their parents either!).
June 13, 2017
Service Spotlight
When a patient or loved one faces a cancer diagnosis, it can lead to a lot of questions. But did you know that Michigan Medicine has a dedicated team of experts just a phone call away to guide patients and families through all stages of the treatment process?
July 6, 2017
Service Spotlight
Sometimes, it’s the little things — like offering a warm and friendly greeting — that go a long way when it comes to brightening up the day of a patient or family member.
August 16, 2017
Service Spotlight: Guest Assistance Program
Often, patients coming to Michigan Medicine have a lot on their mind — from learning about their diagnosis to understanding how to implement their treatment plans.
September 13, 2017
Service Spotlight: Patient Business Services
For Suzanne Thornton and Aunita Erskine, coming to work every day is a rewarding — and sometimes emotional — experience. “We are helping to alleviate so much anxiety for patients and their families,” said Suzanne, who has worked as a patient financial counselor with Michigan Medicine’s Patient Business Services for 20 years
October 11, 2017
Service Spotlight: Doc's Commitment to Patient 'Priceless'
Frequently, Michigan Medicine receives letters, emails and other feedback from patients and family members showing their appreciation for the world-class services offered by faculty and staff. One recent letter from Michael Szekely praised the diligence and commitment of Dinesh Khanna, M.D., M.Sc., in the treatment of Michael’s wife, Cathy.
November 8, 2017
Service Spotlight: New Program Aims to Give Comfort at the End of Life
This fall, Michigan Medicine will debut a new program, “No One Dies Alone” — or NODA — through the Department of Social Work. The program aims to provide compassionate companionship to patients at the end of life who have no friends or family available at their bedside.
December 19, 2017
Award Winners Inspire HOPE, JOY in MIchigan Medicine Patients
The annual Evan Newport HOPE and JOY awards — honoring individuals and teams who have gone above and beyond in their daily work to embrace the principles of patient and family centered care — took place Wednesday afternoon in a packed Ford Auditorium.
December 13, 2017
Service Spotlight: HOPE Ambassador Program
On the main academic medical center campus, a maze of buildings often makes it a challenge for patients and family members to navigate their way to an appointment or loved one. Fortunately, a new program was recently launched with the aim of making wayfinding easier for all.