Michigan Action Progress System (MAPS)

The Michigan Action Progress System (MAPS) is a process for collective, ongoing enhancement of the Department of Surgery culture.

Peer-to-Peer Education

The primary goal of the MAPS program is to provide informal, ad hoc, peer-to-peer education when addressing mistreatment or unprofessional behavior. In the event that there is mistreatment or unprofessional behavior experienced by a member of the Department of Surgery community, the affected individual (petitioner) or a bystander can bring this experience to the attention of a trained MAPS representative.

The event can be raised directly with a wellness representative or entered through an online secure system. Next steps are explored with the affected individual, which can range from listening to reaching out to the person who had a behavioral event. The role of the representative is to facilitate solutions and provide continuity through process. Representatives are also trained to escalate events which require formal institutional reporting.

  • One person handles the concern from start to finish
  • Documentation happens at every step
  • Petitioner-centered (i.e. What does the petitioner want?)

How It Works

Michigan Surgery MAPS Flowchart

A report can be filed by a petitioner, a bystander, or a MAPS representative. Once the petitioner files a report, a MAPS representative is assigned as the lead for the report and will have a conversation with the petitioner.

  • If the petitioner asks the MAPS representative to do nothing, the incident will be documented before the case is closed.
  • If the petitioner asks the MAPS representative to do something, the wellness representative will execute the plan they decide on with the petitioner and close the loop with the petitioner before the case is closed.
  • If action must be taken after speaking to the petitioner, the MAPS representative will report accordingly before closing the loop with the petitioner. Action must be taken if the statement involves potential harm to the petitioner or to others, risk to children, or there is a serious incident which requires investigation. In these cases, the MAPS representative must take action and work with an official resource, such as the Office of Institutional Equity, the police, or emergency services.

MAPS Representatives

MAPS representatives are made up of faculty or staff members of the department who will be the leads on any statement filed through MAPS. Resident consultants may intake cases if petitioners wish to submit their statement to them, but they will not manage any cases or be made aware of the details of other cases.

Resident Consultants

Documentation

Core to the success of the MAPS initiative is documentation. Each report will be recorded regardless of whether or not an action is taken, resulting in a central repository of statements. This will allow the MAPS team and the department to monitor and identify trends as the program continues while maintaining anonymity and confidentiality of those who submit.

Frequently Asked Questions

Who should use this reporting system?

Anyone affiliated with the Department of Surgery or who has experienced incivility within the Department of Surgery community can use this system to report an incident.

When should I use MAPS instead of another reporting system offered through Michigan Medicine?

Members of the Department of Surgery can always access services that are central to Michigan Medicine. MAPS offers an informal and educational approach to resolving concerns.

Who does the report go to?

Your submitted report will go to the Wellness Representatives and be assigned based on your role in the institution (faculty, staff, resident, student or trainee). Only those who need to be involved will be informed, and every effort will be made to maintain confidentiality and privacy. This system is not equipped to manage reports of potential harm to the petitioner or to others, risk to children or other serious incidents requiring investigation. In these cases, the report will be directed to an official resource such as the Office of Institutional Equity, the police, or emergency services.

Is the statement anonymous?

You can submit a report anonymously. Simply leave the name fields blank. This system does not track any identifying information.

What happens after I fill it out?

After your report is filled out, it will go to the Wellness Representatives and be assigned based on the petitioner’s role within the organization. Your Wellness Representative will be in touch with you as soon as possible.

What if I change my mind?

This process is centered on the petitioner. You can change your mind at any time and the process will stop wherever it is.

Can I choose what facilitator to work with?

The facilitators have been intentionally selected and assigned. If for any reason you would prefer to work with a different facilitator, you can indicate that on the form or reach out to any of the Wellness Representatives.

What training does a facilitator go through?

The Wellness Representatives have been through a specialized training designed specifically for this process. It covers difficult conversations, active listening, HR policies and protocols. Wellness Representatives have been provided with strategies to foster safe spaces and trust for compassionate conversations. Their focus is on listening and inquiry to support learning and growth.

Does the report I submit go on my permanent record at the University of Michigan?

No, the report will not go on your permanent record.

Is my supervisor notified when I submit a report?

No, your supervisor is not notified when you submit a report.

Who will see my submission?

The only individuals who will see your submission are your Wellness Representative and their peer representative partner (another Wellness Representative). Periodically, de-identified aggregate reports may be made. No individual submission will ever be presented.

What if I don’t want to confront the individual(s) involved?

Your Wellness Representative will work with you on a path forward after you submit a report. If you don't want to contact the individual(s) involved, then we will not contact anyone.

Please contact Gurjit Sandhu, PhD at gurjit@med.umich.edu or Tedi Engler at tedi@med.umich.edu if you have any questions about the Michigan Action Progress System (MAPS).