The primary goal of the MAPS program is to provide informal, ad hoc, peer-to-peer education when addressing mistreatment or unprofessional behavior. In the event that there is mistreatment or unprofessional behavior experienced by a member of the Department of Surgery community, the affected individual (petitioner) or a bystander can bring this experience to the attention of a trained MAPS representative.
The event can be raised directly with a wellness representative or entered through an online secure system. Next steps are explored with the affected individual, which can range from listening to reaching out to the person who had a behavioral event. The role of the representative is to facilitate solutions and provide continuity through process. Representatives are also trained to escalate events which require formal institutional reporting.