Clinical Operations

Timothy Laing, MD
Senior Associate Chair for Clinical Programs

"When I first came to work for the Department almost 30 years ago, we had 11 clinics taking up about half of the third floor of Taubman Center. In that time there has been a massive expansion of our services. Multiple off-site locations have been developed and we’re now seeing twice as many patients at Taubman alone. In fact, internal medicine is now providing care for half of all adults who use the U-M Health System." - Dr. Timothy Laing

Michigan Medicine was ranked No. 1 in Michigan and No. 5 in the country in U.S. News & World Report’s 2018-19 “Best Hospitals” rankings, an honor that measures excellence in patient care.

New Facilities

In fall 2018, the Brighton Center for Specialty Care opened. It offers a variety of specialty services together in one building that is not a hospital, and provides a significant number of services that patients would normally have to go see at multiple locations all under one roof. At the new state-of-the-art facility, Michigan Medicine faculty physicians will bring patients the same high level of care they have come to expect in Ann Arbor, now in Livingston County.

Inpatient Care

Another project in the works includes a potential new adult inpatient facility in Ann Arbor that would include the relocation of 110 beds from University Hospital plus 154 new beds for a total of 264. In addition, the plan calls for up to 23 procedural suites for surgical and interventional radiology. If construction goes forward, this proposed building would be constructed on the main Medical Campus, just west of the Frankel Cardiovascular Center.

The proposed adult inpatient facility is the latest project in Michigan Medicine’s quest to enhance patient access while improving quality and safety.

Clinical Scheduling Improvements

The Department of Internal Medicine was the first department at Michigan Medicine to work with Chartis Group Consulting last year to explore ways to make our clinical scheduling process more efficient and accessible. Our goal is to enable 80 percent of our new patients to schedule an appointment within two weeks.

Improving Access

As one of the many efforts to improve patient access to care the Office of Patient Experience began working with departments and UMMG to identify opportunities for improvement. The Department of Internal Medicine was one of the departments that took part in a pilot project which
brought key people together to discuss the issues faced by each division and to understand availability for new-patient and return-patient appointments by analyzing past data. After the analysis, the project team was able to make several scheduling recommendations including:
standardized appointment types, four-hour patient-facing blocks and utilizing physicians, residents, fellows, physician assistants and nurse practitioners working at the top of their licenses to improve access within the department.